Customer Service Solutions

RightFit Services regardless of manufacturer

Multi-Vendor Services

Regardless of your imaging and biomedical equipment manufacturer, you’ll find a flexible multi-vendor medical equipment service program to suit your needs. Reduce the complexity of multiple agreements, lower costs, and streamline workflow.

Regardless of your imaging and biomedical equipment manufacturer, you’ll find a flexible multi-vendor medical equipment service program to suit your needs. Reduce the complexity of multiple agreements, lower costs, and streamline workflow.

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Coverage for all your equipment

 

One provider, one point of contact, one solution – Yours.

One provider, one point of contact, one solution – Yours.
One provider, one point of contact, one solution – Yours.
24 X 7 customer solutions center drives technical and clinical solutions to support your multi-vendor medical equipment service needs.

Service beyond break-fix

 

Imagine a cost-efficient partnership that manages every aspect of your medical equipment service solution. RightFit Service Agreements are flexible enough to meet your specific needs, whether you need 24x7 service on your mission critical equipment, cost efficient back-up service for your in-house teams, or parts only programs for Philips and non-Philips equipment.

An investment in your future

An investment in your future

 

Everyday thousands of healthcare organizations rely on Philips to find solutions and seize opportunities within clinical, financial and operational environments. Through strategic acquisition and partnering with numerous companies, Philips ensures quality service, strong technical assistance, and ‘certified’ parts shipment for all your medical customer service needs.

 

InfoView asset management

Services that help you manage, monitor and control assets

 

Harness the expertise of our healthcare service professionals, along with Philips InfoView Asset Management tool.

 

Features
Continuing online education || KBA 1
Continuing online education

Continuing online education

Join the over 600,000 healthcare professionals who have access to our 1200+ self-directed courses. Earn CEUs required for Joint Commission compliance, or just improve your clinical teams’ knowledge. Take the courses from virtually anywhere at any time with access to internet based education, testing and certification.
A single medical device service solut... || KBA 1

A single medical device service solution

All RightFit Service Agreements provide reliable support to keep your systems performing at their peak. Whether your objective is to increase system availability, decrease costs, support in-house staff, or meet basic uptime needs, there’s one that fits. You may have multiple systems from multiple vendors, but now you have a single solution for service – Philips.
Remote service support || KBA 1

Remote service support

Remote clinical/technical experts connect directly to your Philips medical equipment, as well as select systems from manufactures like Siemens and GE, over secure, encrypted communication links. On-screen service calls with Remote Services for Multi-Vendor can lead to fast issue resolution, increased uptime, enhanced revenue, and improved patient satisfaction.
Qualified field expertise || KBA 1

Qualified field expertise

You can count on the skill of our knowledgeable field service engineers and technical specialists. To support growing multi-vendor service needs, each goes through hands-on, state-of-the art technical training on every modality. This ensures all field engineers are qualified to service your non-Philips or Philips equipment to OEM standards.
In-house team training || KBA 1

In-house team training

Prepare your staff to support all your equipment with skill and expertise. Each year hundreds of in-house teams are trained at the Philips Center of Technical Excellence. The training is hands-on and in-depth across multiple modalities and on systems from multiple manufacturers. As each student completes the program, they are more than ready to support the team.
Parts on demand || KBA 1

Parts on demand

Get the parts you need, when you need them. Philips has a vast supply network to rush you the best quality parts at the delivery speed you need. For qualified in-house teams ordering non-Philips parts, we also provide complimentary parts identification service.
Asset management and biomedical suppo... || KBA 1

Asset management and biomedical support

As your multi-vendor service provider, Philips takes care of the complexities of asset management so you can focus on delivering the best patient care. Our healthcare service experts, coupled with Philips InfoView asset management tool, will give you accurate, real-time insights to your critical KPIs. With InfoView, you go beyond a basic maintenance management system.  With InfoView, you can request immediate service from the biomed department, and you turn medical asset data  into insights for strategic and operational planning around equipment availability and performance, service costs and work order management, and easily generate reports for regulatory compliance.  Philips Multi-Vendor Services and InfoView can help you keep your patient flow on track, while ensuring you have accurate insights.
AllParts Image+ Partnership Program || KBA 1

AllParts Image + Partnership Program

Get access to quality parts and support without a service agreement. Join our volume incentive program and enjoy OEM replacement/Philips parts pricing, elimination of re-stock fees, and significant reduction in freight costs. You’ll also benefit from extended parts warranty, free training, free technical support, and 24/7/365 access for parts ordering.
* May not apply to all systems