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Philips ICU telemedicine program

Harnessing the power of the industry’s largest national tele-ICU program

Clinical transformation with Philips eICU


From small rural hospitals to large academic medical centers, there is a clear need for health systems to integrate tools that will help them optimize resources and take care of as much of the patient population as possible.


The Philips eICU program is a transformational critical care tele-ICU program that combines A/V technology, predictive analytics, data visualization and advanced reporting capabilities, delivered by Philips experts with more than 15 years of proven success. Over the past decade and a half, more than 4.25 million1 patient stays have been monitored by Philips eICU program.


Philips eICU is a scalable, centralized solution that extends critical care resources to the bedside via technology, independent of the health facility’s location. This centralized (hub and spoke) model puts an intensivist-led team in a central monitoring facility where they can be responsible for 50–500 remote ICU beds. It is not a replacement for the bedside team, but rather a support system to continuously advance the established plan of care.

Philips centralized model


A centralized tele-ICU not only makes care by intensivists more accessible across hospital systems, it also drives a higher level of care, leading to improved outcomes and lower cost. Data is captured in real-time to inform intensivists who can rapidly intervene. This data is captured and analyzed over time, giving facilities the potential to identify best practices.

Calculating the value: Users are finding that tele -ICU not only serves a critical role in the effective regional management of ICUs, but positively impacts the healthcare system as a whole. Having a centralized remote patient monitoring center provides the ability to consolidate and standardize care, reduce transfers while maximizing bed utilization, and support onsite staff. This reduces costs while enhancing revenues, patient flow, and capacity management across the system.

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Customer success stories 

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increased revenue


Presence Health


In 2013, the tele-ICU also saved 7,458 patient ICU days, allowing staff to treat more than 2,000 more ICU patients.



Emory Healthcare


Leveraging the eICU program over 15 months led to $1,486 in Medicare 

savings per patient.

Case volume
improved by 38%


Case volume improved by 38%

UMass Memorial Medical Center

A centralized tele-ICU also improved contribution margin by 665%. 

Northwell Health

The first health system in the New York metropolitan area to implement an eICU program.

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Designing telemedicine solutions


Philips Design and Posen Architects

Blending design and technology to enhance patient care.

510K cleared core components

Philips eCareManager software is the 510(k)* cleared technology at the core of eICU, enabling effective patient population management. eCareManager takes all patient data and translates it into meaningful information that helps providers identify patients most at-risk at any given moment and then allocates resources accordingly. As a centralized database, it ensures care teams, both

bedside and remote, always have access to the same information for effective care coordination.


Philips IntelliBridge Enterprise is the integration engine that syncs with eCareManager to acquire patient data from bedside devices and the EMR, populating eCareManager with the data to drive the clinical programs.

Tele-ICU has been a vehicle that, through continuous communication, has enhanced and improved clinical outcomes. This program has transformed critical care delivery across our health system.” 

—Kathy Johnson, RN, MHA

System Director, TeleHealth Operations Presence Health

* 510(k) indicates Food and Drug Administration (FDA) registered cleared

Maximizing data

On-demand reporting

Philips eICU generates a tremendous amount of data. As you focus on performance improvement, access to complete data stores is critical in identifying best practices. Philips eSearch is an on-demand reporting solution that taps into the eCareManager database.

eSearch, eCareManager, eICU, customer success story, Philips eICU, tele-ICU

Search offers:

  • Operational performance metrics
  • Identification of best practices
  • Treatment utilization reviews 
  • Establishment of comparative norms and benchmarking
  • Data to support longitudinal studies


Using eSearch to access the large amount of complex data in eCareManager requires guidance on how to find, interpret and use the data most effectively. Our total Data Access Kit provides a detailed map and instruction kit to make it simple.

Advancing medicine through shared knowledge


In collaboration with MIT, Philips has developed the eICU Research Institute (eRI) as a platform to advance the knowledge of critical care using the vast database repository generated by our eICU programs. This data is donated by member institutions that wish to further research in the intensive care field.

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Service beyond technology: for long-term success

One size never fits all. We partner with you to understand and assess your needs and guide your organization through the transformation to a centralized critical care model that meets your unique requirements. Through implementation, clinical support, staff engagement, education and training, our clinical and technical professionals help provide seamless integration of tele-ICU into your care delivery system.


And Philips eICU program includes training, workshops and 24/7 help desk diagnostics to guide and improve your program as it grows.


This type of close working partnership, our customers often say, has a significant impact on their tele-ICU success.

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Seamless telehealth solutions for optimized critical care


Discover how Baptist Health South Florida is using our eICU solution to reduce length of stay for ICU patients.

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Philips eICU programs across the United States and abroad


A depth of experience across a diverse customer base, with millions of patients, has established us as the nation’s largest tele-ICU network.

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Small facilities can benefit from a tele-ICU with eICU Outreach

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Arriving at the decision that a tele-ICU will add value and potentially reduce cost is easier than ever, yet the path to implementation can be challenging. In the past, tele-ICU solutions required significant upfront investment. But today, the model is attainable for all hospitals, regardless of size, operational and technical capacity, and intensivist staffing resources.


We recognize this, and offer the Philips eICU Outreach Program to connect smaller organizations with tele-health services managed by eICU programs at larger facilities. We help set up a partnership with a facility using a Philips eICU program, so a smaller organization can have its critical care beds monitored and realize the benefits of an eICU program with minimal investment.


Through strategic partnerships, executive and clinical leaders can mobilize or complement their current capabilities to implement a tele-ICU and realize a financially sustainable option that can improve ICU outcomes.

Philips: a tele-ICU thought leader


Philips is a pioneer in redefining the tele-ICU environment, and has partnered with clinicians, researchers and healthcare leaders to face the challenges of providing care in the intensive care environment and redefine how quality care is delivered.



Data are rounded figures based on a query of the Philips eICU archive database conducted in November 2017.

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