Boston Medical Center used Philips pre-visit navigation program to implement an automated outreach program that was delivered to 282,662 patients from December 2019 through February 2020. Overall, no-show rates across ambulatory departments were reduced by 19% and late cancellations by 14% relative to BMC’s four-year average when using a standard appointment reminder program delivered via SMS and paper mailer. The combined reduction in the no-show and late cancellation rate was 16%.¹¹

Hospital Nuestra Señora del Rosario’s CT and MR radiologists complete approximately 35,000 highly specialized studies per year, of which an estimated 30-40% call for advanced imaging. A significant number of these make use of Hospital Nuestra Señora del Rosario’s on-site 3D imaging lab. With Philips’ integrated workflow within a single workspace, Dr. Eliseo Vañó Galván, MD, Cardiovascular Radiologist and Chair of the CT & MR Department, says, “We save at least one to two minutes per patient. So that is a lot of time saved at the end of the day, across every specialist in our department.”¹²

The workflow of the Campus Bio-Medico in Rome needed to provide 7/7 days coverage, while ensuring that the specialist skills would always be available. Streamlining workflow is imperative not only, then, to deliver a high level of patient care, but also to address the very real challenge of radiologist burnout. A key part of the collaborative solution installed at Campus Bio-Medico is the smart workflow-management system called Philips Radiology Workflow Orchestrator, that is designed to automatically determine the best match to help deliver the right case to the right radiologist, based on their area of expertise, availability and current workload. As Dr. Carlo Cosimo Dr Quattrocchi confirms: “The workflow orchestrator allocates the exam to a specific person with the best profile, credentials, and specific skills to manage that exam...This alone already speeds up the workflow by 50%.”¹³

Boston Medical Center (BMC) implemented Philips PerformanceBridge Protocol Manager to optimize and standardize its MR protocols, with a goal of reducing exam times. After three months with Protocol Manager, work is ongoing, but the results are already clear. Sequence time has dropped by nearly 10 minutes for brain studies, and 3.4 minutes for all exams. L-spinet and T-spine studies have decreased by 3 minutes and C-spine studies have decreased by 8 minutes. In addition, volume has increased by three studies per day, which translates to an additional $324,000 per year.¹⁴