Lumify Support Page

In some cases you can charge the iPhone and the Lumify Power Module in parallel. See user manual for more info.

Press the button on the back of the power module. See video for more details: https://youtu.be/uiKHpMDkVhc

Check the icon in the upper right of the imaging screen or check the charge indicator on the Lumify power module.

You can configure your device to update apps individually or allow them to be updated automatically. If your Lumify-compatible device is configured to automatically update apps, the Lumify app updates automatically when an update is available, unless the update includes a permissions change. In that case, you are prompted to update the Lumify app. If your device is configured to update apps individually, you can obtain the latest Lumify update from the Apple App Store. For more information, search for "update apps" in App Support.

Yes. Download and install the Lumify app from the App/Play Store onto your new device, connect your Lumify transducer and then follow the registration steps. You can save patient data from your previous device to a network share, local repository, DICOM server or external storage. Additionally, you can transfer patient data between devices by using Lumify’s Patient Database Import/Export feature found in Settings.

You must have internet access to register Lumify. First, connect your device to a wireless or cellular network. Next, connect your Lumify transducer to your device, and then follow the step-by-step instructions that appear in the Lumify app.

Yes. You can use a Lumify transducer on as many devices as you would like. You must register the transducer the first time you connect it to a new device. After initial registration, you can use the transducer without re-registering.

You can export exams and images to a DICOM PACS, or to a local repository. You can also e-mail images. For more information, see the Lumify User Manual.

 To delete patient information from Lumify, select Settings, and select Reset Database in Patient Database. To delete all data from your device, reset your device. For instructions, see the Lumify User Manual

Yes. You can "cast" your Apple device's display to an external monitor via Apple TV or Apple AirPlay. For more information, visit https://support.apple.com/en-us/HT204289

If you purchased the transducer it is important that Philips has your most up-to-date contact information to communicate important product information and updates to you.

Language will match device settings.

Yes, to ensure a smooth transition, we recommend transferring any saved patient exams data and your customized settings to the new Lumify 5.0 (blue icon). For detailed instructions on how to do this, please refer to the Patient Data Transfer Guide. Once you have migrated your data (if you choose to do so), you can uninstall the Lumify 2.0 (green app) and continue using the new Lumify 5.0 version.

No. Once you have registered Lumify, it does not require wireless or cellular network connectivity to operate. Philips recommends that you have connectivity to a wireless or cellular network on a regular basis to maximize the benefits the Lumify app updates.

Visit this support page: support page and click Lumify.

You can find the six-digit alphanumeric serial ID on the side of your transducer. Alternatively, connect the transducer to your device and start Lumify. Touch About from the side menu, and view the six-digit alphanumeric serial ID.

Yes. The Patient Information form has an Accession Number field. Additionally, it can be obtained via the Modality Worklist functionality.

If automatic application updates are enabled in your device's Apple iOS settings, an automatic update to Lumify could interrupt system use. To avoid this situation, disable automatic updates in your Apple iOS operating system (remove “operating system”). For instructions, see the Google Play Help.

Compatible Apple devices support existing Wi-Fi security protocols, including security certificates. View the compatible devices list for more information.

No. Lumify automatically adjusts the number and position of focal zones based on the preset application, color box position, and depth.

Yes. Autoscan adjusts the gain of every line of every image in real time, and ensures that the overall brightness of the image is maintained. Autoscan eliminates the need for you to adjust TGC (time gain compensation).

To capture an M-Mode image, freeze the image with the desired M-Mode trace and then touch Save Image. The image is added to the patient record as you see it on the screen.

Yes. For more information, see your Lumify User Manual.

A red X indicates that Lumify is unable to connect to the export destination. A green check mark indicates a successful connection to the export destination.

Connectivity profiles let you define a set of storage destinations, export strategies, exam settings, and connection settings. You can create and configure multiple connectivity profiles and quickly switch among them. You must end the exam before you can switch connectivity profiles.

While adding a connectivity profile, under "Server & Roles", select a Modality Performed Procedure Step (MPPS) server. To add a new MPPS server, select Add New, and then, in the Setup MPPS Servers dialog box, touch Add New. See "Adding a Connectivity Profile" section of the User Manual.

While adding a connectivity profile, under "Server & Roles", select a DICOM storage commitment server. To add a new storage commitment server, select Manage Options and touch Add New. See "Adding a Connectivity Profile" section of the User Manual.

If you leave an exam or close the system, you can return to the open exam within 24 hours. See "Resuming Paused Exam" section of User Manual for details.

Yes. XRes, the latest generation of image processing, improves image resolution and makes structures easier to visualize. Philips optimizes XRes for each clinical application.

Yes. Lumify uses THI based on the clinical application. For example, on the C5-2 transducer, both the gallbladder and OB/GYN applications use THI.

Yes. SonoCT, sometimes called spatial compounding or multibeam, is active on the L12-4 and C5-2 transducers for all applications except Lung

 Yes, you can configure and query a DICOM MWL server. For more information, see your Lumify User Manual.

Yes. Touch Scan on the Scan/Create Patient display to begin imaging without entering patient information. You can modify patient data at any time until you end the exam.

Yes. Two color modes are available: Fast Flow (high color scale for arterial flow) and Slow Flow (low color scale for venous flow)

Yes. To view an image in full-screen view, touch [[full-screen view icon]] in the lower right corner of the image. To restore normal viewing, touch [[return to normal view icon]]

M-mode is available on the S4-1, C5-2 and L12-4 transducers.

You can easily reset the imaging controls to the optimized defaults by reselecting the preset. This will restore depth/gains/settings to the optimized default.

Lumify allows a maximum of four linear distance measurements on a single image. To add a distance measurement, select Distance from the Measure menu.

Yes, but only for cardiac images acquired with the S4-1 transducer: touch Cardiac L/R Invert in Settings.

Make sure that your device has constant wireless or cellular network connectivity. For information about configuring your device for wireless or cellular networking, see the documentation that accompanies your device.  

Test the connection to the DICOM PACS: Select the export destination, and touch Test. For more information, see your Lumify User Manual.  

Work with your network administrator to make sure the DICOM Destination Settings in Lumify are correct. For more information, see your Lumify User Manual. 

Yes. You can export exams to a DICOM PACS, or to a local directory which may on a USB or thumbdrive. See "Configuring Export Destinations" section of User Manual for details. 

Yes. You can use App Share to send or export images to other applications on your device as well as local directory or media, DICOM, and App Share (for sharing through other applications, such as email). For more information, see your Lumify User Manual. 

You can configure a DICOM destination and export to a DICOM PACS.  Your IT department can provide the network information needed to configure the DICOM destination. For more information, see your Lumify User Manual. 

You can adjust overall gain with Lumify, and AutoScan (continuous iScan gain optimization) is always on to keep the image gain uniform from shallow to deep.

Lumify captures loops (1-10 seconds in length) prospectively. Lumify starts capturing once you touch Save Loop and continues to capture until you touch Stop or until the specified loop length time expires. 

First, make sure that your device is on the compatible devices list.   Next, make sure that the transducer is securely connected to your device and that your device is connected to a wireless or cellular network throughout the registration process. Registration can fail if your device loses connectivity. If this occurs, disconnect the transducer, re-establish connectivity, and then connect the transducer. 

Please see the Lumify user documentation or search these FAQs to see if your question is addressed.  If you need further technical assistance, there are two ways to reach technical support:   Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue. (8AM-8PM EST, Monday-Friday) 

Restart your device and follow the troubleshooting tips in the Lumify User Manual.  If you need additional help, contact technical support. There are two ways to reach technical support:   Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue. (8AM-8PM EST, Monday-Friday) 

If Lumify loops do not play back correctly in QuickTime, try an alternative media player, such as the free VLC media player. 

Refer to cleaning guide for full list of approved cleaning solutions. Refer to System Cleaning and Maintenance section.