Making patients a priority at The University of Vermont Medical Center
- Featuring | |
- June 23 2025
- Duration 1:1
Building a robust partnership that integrates clinical expertise with exceptional customer service support is crucial for any imaging department. Philips and The University of Vermont Medical Center have cultivated such synergy for 19 years, greatly benefiting both staff and patients. Taunya Perron, Manager of Special Imaging, highlights her experience collaborating with Philips, emphasizing how their innovative mobile radiography solutions, prompt response times, and community-focused care have significantly enhanced her team's ability to deliver superior patient care.
At-a-glance:
- A unique partnership ensures everything operates smoothly
- Philips acts like a 'family' member committed to maintaining reliable equipment performance
- Mobile X-ray solutions contribute to comprehensive patient care support
It's important to have that relationship with a healthcare technology partner, because they're a key component in us being able to provide care to our patients and the community.
A partnership to ensure success
From installing diagnostic imaging equipment to designing the imaging suites, Dave Delworth, Philips Diagnostic Account Manager, is ready to ensure this highly collaborative relationship meets its goal – to make clinicians’ lives easier so they in turn can provide the best care for their patients.
Philips Account Manager Dave Delworth
Collaboration is key – collaboration with the customer, the facilities team from the hospital, your own project management, your service team and clinical education.
Delivering on the service promise
For Dylan Brown, Philips Field Service Engineer, being onsite at UVM creates the ability to respond quickly, making certain all imaging equipment is performing to its expectations. This relationship creates a mutual trust to address any service issues immediately and avoid unnecessary interruptions.
Philips Field Service Engineer Dylan Brown
We're here for them so they understand what it means to be a trusted partner and to have us at the ready and excited to serve them.
Philips Field Service Engineer Dylan Brown
We've been working, to overhaul our forward stocking locations. I think that's been very big for our customer.
Tailored for every need
Every customer partnership is based on a symbiotic relationship. Philips’ offers personalized service, both onsite and remotely, with support solutions that will meet each customer’s unique needs and requirements.
