Enterprise Monitoring as a Service

Enterprise Monitoring as a Service (EMaaS) delivers the latest patient monitoring software with a predictable spend through a flexible, long-term subscription service.

EMaaS enterprise-wide subscription services provide the latest monitoring software with a predictable spend. A dedicated team delivers intensive, clinical and technical services to advance your staff’s capabilities and analyzes performance across care settings to help you achieve your organization’s patient monitoring utilization, adoption and adherence goals.This flexible service offers different monitoring system ownership levels (shared or Philips-owned) and different financial models (pay-per-use or a mix of upfront costs and a subscription model), based on your preference.

A standardized technology platform and its management
Clinical services that flex to your changing needs
Ongoing planning and performance management services

~13,331¹
staff hours saved
~13,331¹
staff hours saved
potential staff hours saved through workflow improvements and automation of manual tasks
5 minutes^2*
^{saved on vitals charting}
5 minutes^2*
^{saved on vitals charting}
saved on vitals charting per critical care patient each 24-hour period
8 hours^3**
^{saved per day}
8 hours^3**
^{saved per day}
a day saved for the central monitoring unit telemetry technicians through automated measurement and export (wavestrip)
3.9 seconds^4*
^{time spent on patient transport process}
3.9 seconds^4*
^{time spent on patient transport process}
average time spent on the patient transport process reduced from 5 minutes

Gain access to critical patient monitoring capabilities aligned to your goals

Philips supplies the patient monitoring applications and services you need by acuity and across your enterprise, so your effort goes down, but your efficiencies go up.

Dynamic clinical and technical expertise to meet changing needs
Customer success delivery management with ongoing support for the subscription
Clinical and technical implementation services for upgrades
24x7 remote support for quick troubleshooting
Online education and optional clinical onsite education service
Continual planning and performance management

Field service engineer working on a laptop on remote service call

Realize truly integrated, optimized monitoring systems

EMaaS provides access to patient monitoring and support capabilities while partnering on long-term initiatives, such as care delivery quality, operational improvements and financial predictability.

Clinical and technical educational support services are available to accelerate adoption and keep clinicians and IT/Biomeds up to date.
A modern monitoring system lets you stay compatible and consistent across your organization.
The partnership approach ensures that KPIs are met in a predictable, strategic way.

Philips representative demonstrating IntelliVue X3 monitor

A model based on continuous improvement

Our process of keeping your technology up-to-date starts by meeting you where you are today. Then, we help you improve at the level and pace that works best for you.

Colleagues discussing monitoring as a service

Planning meeting with Philips representative and hospital staff

Biomed/IT reviewing data with Philips representative

Why shift from an ownership to a subscription model?

If you own your patient monitoring system and it breaks, you must pay to replace it and deal with unexpected downtime and disruptions to workflows. An as-a-service model, on the other hand:

Relieves the burden of technology management with a flexible level of system support and security
Offers a more holistic approach to your monitoring needs with a focus on improving outcomes
Shares common purpose, risk and accountability
Delivers ongoing strategic improvements and long-term success

IT, nurse, doctor in hallway with tablet

Choose a pay-per-use plan or a mix of upfront costs and a subscription model

You can choose a financial arrangement that suits your preference and goals.

In EMaaS 180, you share ownership and management of your monitoring system with us, and you can leverage the depreciation of your hardware. The service is delivered through a mix of upfront costs and a subscription model.
In EMaaS 360, Philips fully owns and takes responsibility for managing your monitoring system. The service is delivered through a pay-per-use subscription

This is a first-of-its-kind partnership between a healthcare organization and a vendor, and we’re taking advantage of the opportunity to innovate together.

Mike Garcia

Senior VP & Chief Information Officer

Jackson Health System

Jackson Memorial Hospital, Miami, Florida

Award-winning service
We’re thrilled to share that EMaaS was awarded two global iF Design Awards. EMaaS won for the way it’s designed to help customers realize continuous improvement and for the customer experience.

Related services

Software Evolution Services
Keep your monitoring technology standardized, secure and updated with a Software Evolution Services upgrade agreement.
Hospital Patient Monitoring RightFit
 RightFit helps you navigate maintenance challenges, training, certification and scarce resources and budget. Count on us like your patients count on you

Footnotes

Results of estimated projections from compiled time and motion studies conducted at Jackson Memorial Health by Jackson and Philips, based on improvements from wavestrip automation, patient transport process, non-value-added vitals charting, equipment upgrades and workflow changes.
Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for SICU A, SICU B, CCU
Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for CMU tele techs
Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for ED, TICU, CCU

Disclaimer

*Results from baseline and post time & motion studies conducted by Philips and Jackson Health internal teams in the high-acuity units (SICU A, SICU B, CCU).

** Baseline and post time & motion studies in the Central Monitoring Unit (Tele Tech time spent on print, cut, paste and interpreting wavestrips). This data is exclusive to Jackson Memorial Hospital.

Enterprise Monitoring as a Service

Technical support

Supported products

~13,3311

~13,3311staff hours saved

5 minutes2*

5 minutes2* saved on vitals charting

8 hours3**

8 hours3** saved per day

3.9 seconds4*

3.9 seconds4* time spent on patient transport process

Related services

~13,331¹

~13,331¹
staff hours saved

5 minutes^2*

5 minutes^2*
^{saved on vitals charting}

8 hours^3**

8 hours^3**
^{saved per day}

3.9 seconds^4*

3.9 seconds^4*
^{time spent on patient transport process}