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Software Evolution Services
Patient monitoring services
  • Software Evolution Services video animation

Software Evolution Services

Patient monitoring services
Keep your patient monitoring systems standardized and secure with ongoing access to software upgrades.
Protect the value of your patient monitoring investment with a Software Evolution Services upgrade agreement. With this long-term software maintenance contract, Philips tracks eligible upgrades and supports implementation, so your monitoring technology is standardized, secure and updated with minimal system disruptions.
  • Clinicians gain access to the latest applications to meet changing demands.
  • A modern monitoring system lets you stay compatible and consistent throughout your organization.
  • Protect investments against cybersecurity threats (fixes, OS patching and services to deliver latest upgrades) at a predictable cost.

All Philips professional healthcare customers can open, track and manage equipment service tickets in our Customer Services Portal at no cost. Register for an account here.
For all support resources and contact information, visit our Support hub.

Philips PerformanceBridge Focal Point

Focal Point supports you in centrally managing, maintaining and troubleshooting issues with Philips products onsite or remotely. It notifies you when security patches are available.

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Patient Information Center iX

Interoperability between Capsule Medical Device Information Platform and PIC iX enables streaming patient data to flow freely from a variety of medical device manufacturers on an open, secure platform.

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IntelliVue Patient Monitors

Philips IntelliVue continuous patient monitors support a broad patient population, from basic screening and triage to complex surveillance in critical care.

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Services that keep healthcare data secure and flowing throughout the hospital
  • Customer delivery management with ongoing support
  • Optional clinical implementation services for upgrades and/or clinical advanced services for optimization initiatives
  • Optional technical implementation services
  • 24x7 remote support for quick troubleshooting
  • Technical advisory services
  • Remote enablement powered by Philips PerformanceBridge Focal Point
  • Online education and optional clinical onsite education

male clinician using cybersecurity tools
Software Evolution Services keep you another step ahead of the curve

Philips multi-year patient monitoring software upgrade contract keeps you a step ahead in managing cybersecurity risk and in ensuring staff preparedness in managing the monitoring platform – all while standardizing on quality patient monitoring and protecting your investments.

Robust cybersecurity
Optional optimization and implementation services
Our process of keeping your technology up-to-date starts by meeting you where you are today. Then, we help you improve at the level and pace that works best for you. Our approach includes:
Conference room setting Philips consulting using informaticsPhilips customer serviceConference room setting with Focal Point dashboard on screen

Related services

  • Philips representative demonstrating IntelliVue X3 monitor

    Enterprise Monitoring as a Service

    Gain access to critical patient monitoring capabilities with Enterprise Monitoring as a Service – a flexible, long-term subscription service.

Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.