Customer Services

Customer Services Portal

The digital platform for asset maintenance, reporting and management - anywhere, anytime

Manage service activities for all your healthcare assets

Proper management of service activities across your multiple imaging systems and software is critical, yet challenging. You need one place to manage your assets. With our Customer Services Portal all of the moving pieces of your imaging inventory just got easier. 


At a quick glance you can determine an asset’s status by modality, contract, and location. Easily enter new work orders and track current and historic service data without disrupting your workflow. View reports, contract details, and inventory lists, anytime you want, 24/7. And it comes with every Philips Equipment.

Customer Services Portal demo
Watch the customer services portal demo and see how to streamline workflow, view contracts and gain detailed reporting virtually anytime, and from anywhere.

Login to the portal


Access the management platform, monitor your service requests and review your assets.

Don't have an account?


Contact us to request access or answer questions about your account (available in selected countries only).

Powerful features

Continuously improving
Continuous improvement
Improvements to contract details, visibility to pool of parts and labor, and search enhancements
Streamline workflow
Streamline workflow
Centralized visibility into your assets details helps to streamline your workflow
Comprehensive reporting
Comprehensive reporting
Streamline workflow with better decision-making with tools to build view and download reports
Convenient access
Convenient access
Now you can manage your Philips healthcare equipment and informatics software in one place
Total service case management
Total service case management
Create new service cases, check the status of existing cases and view all service activities at a glance
View your contracts
View your contracts
All your contracts, all in one place with up to the minute details
Always there, always on
Understanding your needs, designed for you
Based on customer feedback each release of the Customer Services Portal delivers opportunities for even greater control over system uptime and productivity
Understanding your needs, designed for you
Always there, always on
Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization’s assets are up and running – or order service for one that's not

Why choose the Customer Services Portal?

Customer testimonial: Erik Dupont

Customer testimonial Erik Dupont


Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time.


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The Service Portal is a tool that extends the communication with Philips. We see it as a tool to get rid of time wasting procedures. It improves the information flow and it helps getting data from service."

- Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark

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