Enterprise Monitoring as a Service
Patient monitoring services
  • EMaas 180 illustration
  • EMaas 360 illustration

Enterprise Monitoring as a Service

Patient monitoring services
Enterprise Monitoring as a Service (EMaaS) delivers the latest patient monitoring software with a predictable spend through a flexible, long-term subscription service.
EMaaS enterprise-wide subscription services provide the latest monitoring software with a predictable spend. A dedicated team delivers intensive, clinical and technical services to advance your staff’s capabilities and analyzes performance across care settings to help you achieve your organization’s patient monitoring utilization, adoption and adherence goals.This flexible service offers different monitoring system ownership levels (shared or Philips-owned) and different financial models (pay-per-use or a mix of upfront costs and a subscription model), based on your preference.

  • A standardized technology platform and its management

  • Clinical services that flex to your changing needs

  • Ongoing planning and performance management services

  1. ~13,3311

    staff hours saved

    ~13,3311

    staff hours saved

    potential staff hours saved through workflow improvements and automation of manual tasks

  2. 5 minutes2*

    saved on vitals charting

    5 minutes2*

    saved on vitals charting

    saved on vitals charting per critical care patient each 24-hour period

  3. 8 hours3**

    saved per day

    8 hours3**

    saved per day

    a day saved for the central monitoring unit telemetry technicians through automated measurement and export (wavestrip)

  4. 3.9 seconds4*

    time spent on patient transport process

    3.9 seconds4*

    time spent on patient transport process

    average time spent on the patient transport process reduced from 5 minutes

Gain access to critical patient monitoring capabilities aligned to your goals

Philips supplies the patient monitoring applications and services you need by acuity and across your enterprise, so your effort goes down, but your efficiencies go up.

  • Dynamic clinical and technical expertise to meet changing needs
  • Customer success delivery management with ongoing support for the subscription
  • Clinical and technical implementation services for upgrades
  • 24x7 remote support for quick troubleshooting
  • Online education and optional clinical onsite education service
  • Continual planning and performance management
Field service engineer working on a laptop on remote service call
Realize truly integrated, optimized monitoring systems

EMaaS provides access to patient monitoring and support capabilities while partnering on long-term initiatives, such as care delivery quality, operational improvements and financial predictability.

  • Clinical and technical educational support services are available to accelerate adoption and keep clinicians and IT/Biomeds up to date.
  • A modern monitoring system lets you stay compatible and consistent across your organization.
  • The partnership approach ensures that KPIs are met in a predictable, strategic way.
Philips representative demonstrating IntelliVue X3 monitor
A model based on continuous improvement
Our process of keeping your technology up-to-date starts by meeting you where you are today. Then, we help you improve at the level and pace that works best for you.
Colleagues discussing monitoring as a serviceClinician in a classroom settingPlanning meeting with Philips representative and hospital staffBiomed/IT reviewing data with Philips representative
Why shift from an ownership to a subscription model?

If you own your patient monitoring system and it breaks, you must pay to replace it and deal with unexpected downtime and disruptions to workflows. An as-a-service model, on the other hand:

  • Relieves the burden of technology management with a flexible level of system support and security
  • Offers a more holistic approach to your monitoring needs with a focus on improving outcomes
  • Shares common purpose, risk and accountability
  • Delivers ongoing strategic improvements and long-term success
IT, nurse, doctor in hallway with tablet
Choose a pay-per-use plan or a mix of upfront costs and a subscription model

You can choose a financial arrangement that suits your preference and goals.

  • In EMaaS 180, you share ownership and management of your monitoring system with us, and you can leverage the depreciation of your hardware. The service is delivered through a mix of upfront costs and a subscription model.
  • In EMaaS 360, Philips fully owns and takes responsibility for managing your monitoring system. The service is delivered through a pay-per-use subscription
Male using computer

This is a first-of-its-kind partnership between a healthcare organization and a vendor, and we’re taking advantage of the opportunity to innovate together.

Mike Garcia
Senior VP & Chief Information Officer
Jackson Health System
Jackson Memorial Hospital, Miami, Florida
  • iF Design Award 2023

Related services

  • Nurse reviewing patient information on call with physician

    Software Evolution Services

    Keep your monitoring technology standardized, secure and updated with a Software Evolution Services upgrade agreement.

  • Collaboration between IT and Biomed

    Hospital Patient Monitoring RightFit

     RightFit helps you navigate maintenance challenges, training, certification and scarce resources and budget. Count on us like your patients count on you

Footnotes
  1. Results of estimated projections from compiled time and motion studies conducted at Jackson Memorial Health by Jackson and Philips, based on improvements from wavestrip automation, patient transport process, non-value-added vitals charting, equipment upgrades and workflow changes.
  2. Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for SICU A, SICU B, CCU
  3. Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for CMU tele techs
  4. Results from baseline and post-implementation time and motion studies conducted by Jackson and Philips for ED, TICU, CCU
Disclaimer
*Results from baseline and post time & motion studies conducted by Philips and Jackson Health internal teams in the high-acuity units (SICU A, SICU B, CCU).
** Baseline and post time & motion studies in the Central Monitoring Unit (Tele Tech time spent on print, cut, paste and interpreting wavestrips). This data is exclusive to Jackson Memorial Hospital.