An enterprise-wide assessment is completed to thoroughly review a system’s care network and care management function. Data is gathered and analyzed along with insights gained from stakeholder interviews and observations. Our team helps initiate immediate cultural change by engaging staff, management, and other stakeholders in collaborative discussions, workshops, and review sessions. With this deep collaboration, we build a shared care management vision with team members across the enterprise.
Prototype and planning
Insights and data from the assessment provide input for a facilitated workshop to prioritize the issues to be solved. This is followed by an iterative process of rapid design, pilot testing, and refinement converging toward a practical care management program in an innovation sandbox. A roadmap is then developed for systematic expansion of the pilot-tested program, connecting lessons learned to organizational strategy.
To sustain operational transformation across your enterprise, our consultants work with individual operational leaders to embed the new program into daily operations. We help maintain the cultural changes and provide tools for continuous innovation and improvement. A train-the-trainer approach supports ongoing education and awareness of the frontline staff in a phased rollout.