Radiology













Children’s Hospital of Georgia

An imaging suite designed by patients and their families

 

Combining an interactive environment and state-of-the-art technology

 

The Radiology Department at the Children’s Hospital of Georgia (CHOG), an Augusta University Health (AU Health) hospital, hadn’t been renovated in 16 years and was struggling with dated—often analog—technology, inefficient workflows and a drab, static environment. The CHOG-AU Health leadership team knew significant updates were needed to meet the imaging needs of the community and continue to provide best-in-class care to pediatric patients.

 

As a pioneer in patient- and family-centered care, AU Health has long recognized the importance of including patients and families in the planning process and thinking beyond the required technology. The CHOG Radiology Department redesign supports this mission to the fullest. The team immediately set to work gathering input from young patients and their parents and underwent intensive, on-site analysis and workshops through the AU Health-Philips Alliance. The result? An award-winning radiology department that created a new problem for itself, jokes Lewis Golden, Chief Radiographer: “Now kids cry when they have to leave!”

 

Children's Hospital of Georgia logo

   

Learn more about our enterprise partnership with Augusta University Health

Working with the Philips team and our patient advisors has given us an end product that I’m very proud of. Radiology can be a scary place. We’ve tried to replace the ‘scary’ with ‘soothing,’ and I’m excited to share that with our patients."

Layne Mitchell

Administrative Director, General Radiology, Augusta University Health

Our approach  

 

A multidisciplinary team of experts from CHOG Radiology and the AU Health-Philips alliance completed an in-depth, on-site analysis and gathered input from patients, parents and staff to define clinical, functional and emotional requirements for the new pediatric radiology suite. Using the acquired insight, they developed a comprehensive set of recommendations and strategic roadmap that included:

 

  • Technology upgrades for enhanced patient safety, including lower radiation dose;
  • Workflow and design updates for more efficient resource management and increased throughput; and
  • Environment enhancements to create a patient-focused experience.

 

CHOG screenshot

Lewis Golden, GR Health chief radiographer, shows a young patient how “CAT” scans work by using the new Philips Kitten Scanner.

 

The redesign strategy was then aligned with capabilities from across the Alliance, including onsite technical and consulting resources and program management and support, and implemented through a coordinated development and execution plan.

 

Results

 

The collaboration and dedication of the AU Health-Philips team resulted in a radiology suite that seamlessly transitioned from concept to reality to results, exceeding expectations and garnering a Patient-Centric Imaging award from Health Imaging magazine. In addition to the newly installed fleet of imaging equipment, which enables dose management to limit patients’ exposure to radiation, some of the many new patient-centric improvements included:

 

  • Converting the traditional waiting rooms into patient lounges with soft lighting and comfortable seating
  • Installing an interactive video wall in the main lobby to provide a positive distraction to waiting patients
  • Incorporating Philips Ambient Experience sound and lighting solution to promote young patient engagement and calm in the high-tech imaging rooms
  • Installing a Philips KittenScanner that allows young patients to simulate CT (or “CAT”) scanning with toy patients

 

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By giving the child the opportunity to choose color, lighting and sound themes, we put them in control of their experience. On top of that, all our imaging studies are performed using low-dose techniques, because it’s vital that we limit every child’s potential for radiation exposure. It’s great to have fun, but patient safety must come first.”

Dr. James V. Rawson

Chair of the Department of Radiology and Imaging at the Medical College of Georgia at Augusta University

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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.