Customer Service Solutions

Count on us for service that works for you

Three years in a row Philips has been top ranked for imaging system services, and 23 years in a row for ultrasound system services by the IMV ServiceTrak study. That’s confidence built on trust in the value we bring to you and your patients every day.

About the ServiceTrak™ survey


IMV Limited is an independent healthcare research company with more than 20 years of experience in analyzing the medical imaging, clinical diagnostic and instrument markets. ServiceTrak™ is one of the most recognized and trusted benchmark studies in the healthcare industry. Participants are drawn from a randomized database of US hospitals and imaging centers. The 2015 ServiceTrak Imaging All Systems report is based on the feedback of respondents using approximately 5628 imaging systems including ultrasound. Ultrasound respondents alone totaled 1832. Cardiovascular respondents alone totaled 631.

RightFit Service Agreements

We know that one size does not fit all – each healthcare facility has its own priorities. From shared services to the most basic service agreement or to the most comprehensive, RightFit helps every customer find the right fit in proven service solutions, regardless of manufacturer.


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We're meeting the challenges of today's demanding healthcare environment with adaptable services that give you one provider, one point of contact, one solution - yours


By teaming up with Philips to take care of your systems, you can keep your focus where it matters: delivering better care to more people at a lower cost.

Improving the lives of 2 billion people    


From award-winning design to green innovation to being named an industry leader in sustainability, Philips is dedicated to creating a healthier future with you.

Creating total connected health across the healthcare continuum 

Lumify is the world’s first app-based, smart device ultrasound solution, connecting providers with patients to provide high-quality care whenever it is needed. Lumify Ultra-Mobile Ultrasound Solution is also a recipient of the iF Gold Award - Communication Design.


Philips’ digital health approach to ultrasound allows clinicians to transform their compatible smart device into an advanced imaging solution, designed for fast point-of-care diagnostics, procedural guidance, data sharing and collaboration.


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With its strong overall performance and holistic approach to providing health solutions, Philips has earned Frost & Sullivan’s 2015 North America Customer Value Leadership Award in the Managed Equipment Services for hospitals market.”


−Frost & Sullivan


Learn more about Managed Equipment Services