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What problem has Philips identified with its EnduraLED and AmbientLED lamps?
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Philips has identified a shock hazard involving the power resistor lead wire. This potentially lead to an improper fit of the lead wire in the lamp housing. In a small percentage of lamps the lead wire can come into physical contact with the lamp housing, which in turn can cause the housing to electrify. The following Products are affected by this recall:
Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected EnduraLED and AmbientLED lamps and replace them.
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What are you doing to resolve the problem?
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Philips is offering to exchange affected lamps and provide consumers with a free replacement lamp.
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Is the exchange program free of charge?
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Yes. If you own one or more Philips EnduraLED and/or AmbientLED lamps from the affected batch, you will receive free replacement product.
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What is Philips’ advice to owners of an LED lamp?
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Our advice to owners is to check whether their Philips EnduraLED and/or AmbientLED lamp is part of the affected batch. If your LED lamp is part of the affected batch, please immediately discontinue using the product and call (800) 634-0138 or send an email to ledprincelamp@phiilips.com to register for a free replacement.
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Can I continue to use my Philips EnduraLED and/or AmbientLED lamp?
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No, immediately discontinue use of affected lamps and call (800) 634-0138 to register for a replacement lamp.
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How do I know if my Philips EnduraLED and/or Ambient LED lamp is among the affected batches?
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The following Products are affected by this recall:
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Does the problem occur with all Philips EnduraLED and AmbientLED lamps?
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No, the risk is limited to a batch of EnduraLED and AmbientLED lamps produced at one manufacturing location with the specific model number, date codes, and factory code as indicated above. All other EnduraLED and AmbientLED lamps are not at risk and completely safe to use.
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Where can I find the UPC Code?
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The UPC number can be found on the Bar Code on the lamp’s package. The Bar Code, without the first digit, contains the UPC code that coincides with the list of products that is included in the recall.
For blister box product, the UPC number can be found on the bottom of the box (Figure1).
The UPC code and date code can also be found on the outer box as seen in the image below.
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Where can I find the Model Number on the lamp?
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The Model Number can be found on the lamp itself in the grey area under Made in China.
Figure 1: on the lamp itself
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Where can I find the product production date?
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The date code can be found on the plastic housing near the metal screw base.
Figure 1: Date code position
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Where can I find the Factory Code?
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The Factory code “S” is located on the lamp; stamped on the grey ceramic band area on the neck of the lamp.
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Where can I find the ordering code?
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The ordering code can be found on the back panel of the package below the model number.
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How long will it take to replace the affected product?
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Once you have registered your affected lamp and Philips has received and confirmed it was from an affected batch, you will be sent a replacement lamp. You can expect to receive your replacement LED lamp approximately four weeks after you make contact with Philips Customer Care either via phone @ (800) 634-0138, via E-mail @ ledprincelamp@phiilips.com or by visiting the company’s website at www.philips.com/recall. We appreciate your cooperation and sincerely regret any inconvenience caused.
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Have you reported the problem to the Consumer Product Safety Commission?
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The CPSC is aware of the problem and we are working jointly with them to provide information to Philips EnduraLED and/or AmbientLED lamp owners.
Disclaimer
If the lamp submitted for an exchange is not a lamp included in this recall program, Philips will not send replacement product and will not be returning your lamp.
