How Philips is addressing COVID-19

Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.

Learn more

Contact us

How can we help you?

Please select from one of the support options below.

Technical support for healthcare products

Phone

1-800-722-9377

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-228-4728

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-263-3342

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-345-6443

Phone

1-800-542-8368

Healthcare sales support and questions

Phone

1-800-722-9377

Phone

1-800-228-4728

Phone

1-800-263-3342

Phone

1-800-345-6443

Phone

1-800-542-8368

Phone

1-800-229-6417 option 1

Learn more about Philips products and solutions for healthcare professionals.

Please fill out the form below so a team member can get in touch with you in a timely manner.

How can we help you?

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By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

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Comments

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I hereby agree to receive by email or telephone information about Philips products, services, events and promotions, including information by mail that is appropriate to me, taking into account my activities and preferences, including the Expectations I have indicated / and in this form.

I agree that Philips may share my personal information with authorized resellers of its Philips products and equipment in order to meet my expectations as stated in this form.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behavior. I can revoke my consent at any time.

Final CEE consent

Consumer products and support

Frequently Asked Questions

1. My system is down, has intermittent problems or has minor problems. How can I request support or create service request?

For critical service requests, you can contact your local Customer Care Solution Center (1-800-722-9377) to create a case.

For non-critical service requests, you can also submit a request online 24/7 at our Customer Service Portal (a user account is required).

Login here
Request account access
Learn more about Customer Services Portal

2. How do I find the status of a Purchase Order?

For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com

3. What do I do if I need to order parts?

To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."

4. What do I do if I need to order AED supplies?

To order AED supplies, call 1-800-225-0230 and press option 1.
You can also e-mail aedsupport@philips.com.
To order an AED itself, call the same number (1-800-225-0230) and press option 2.

5. How do I sign up for training/clinical education?

Clinical Education Ultrasound

o 800-522-7022

Clinical Education Imaging

o 800-813-2781 or clinical.education@philips.com

1. CT

2. IGT

3. MR

4. Nuc Medicine

5. General X-ray

6. Oncology

7. All other requests

6. If I give you a Site Id#, can you tell me when I purchased _____?

Yes. Please call campaign management at 800-229-6417.

Additional resources

How Philips is addressing COVID-19

Contact us

How can we help you?

Please select from one of the support options below.

Technical support for healthcare products

Phone

1-800-722-9377

Phone

1-800-228-4728

Phone

1-800-263-3342

Phone

1-800-345-6443

Phone

1-800-542-8368

Healthcare sales support and questions

Phone

1-800-722-9377

Phone

1-800-228-4728

Phone

1-800-263-3342

Phone

1-800-345-6443

Phone

1-800-542-8368

Phone

1-800-229-6417 option 1

Learn more about Philips products and solutions for healthcare professionals. Please fill out the form below so a team member can get in touch with you in a timely manner.

Contact information

Frequently Asked Questions

Additional resources

Learn more about Philips products and solutions for healthcare professionals.

Please fill out the form below so a team member can get in touch with you in a timely manner.