Want to speak to a technical or sales representative via phone, or get a mailing address?
Customer Services Portal – specially for healthcare professionals Have a non-critical service request? Submit
it online 24/7 at our self-service portal. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Education and training
By professional role
Get more out of your product investment and continuously enhance your clinical knowledge and skills.
By clinical application
Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.
Browse the full catalog
Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.
Documents and resources
Distributors
Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region.
Documents and resources
Instructions for use
Search by modality or product, or use the digital document number to find what you are looking for.
Product documentation
User guides and service manuals for the operation and care of your Philips software and products. Requires user account.
Publications
Read articles on latest trends and insights, best practices and clinical cases, application tips and more.
Online sales
Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Requires user account.
Security and standards
IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements.
Product security Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some documentation requires user account.
Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity.
Self service portals
My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Requires user account.
Customer Services Portal – specially for healthcare professionals One digital platform for asset maintenance, reporting and management—anywhere, anytime. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Contact us
Contact tips
FAQs
Service Request guidance
Service request guidance
Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
Please have handy:
Frequently Asked Questions
- 1. What do I do if I need to order parts?
-
- To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."
- To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."
- 2. What do I do if I need to order AED supplies?
-
- To order AED supplies, call 1-800-225-0230 and press option 1.
- You can also e-mail aedsupport@philips.com.
- To order an AED itself, call the same number (1-800-225-0230) and press option 2.
- 3. How do I find the status of a Purchase Order?
-
- For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
- For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com
- 4. How do I sign up for training/clinical education?
-
- Clinical Education Ultrasound
800-522-7022 - Clinical Education Imaging
800-813-2781 or clinical.education@philips.com
1. CT
2. IGT
3. MR
4. Nuc Medicine
5. General X-ray
6. Oncology
7. All other requests
- Clinical Education Ultrasound
- 5. If I give you a Site ID, can you tell me when I purchased?
-
- Yes. Please call campaign management at 800-229-6417.
- Yes. Please call campaign management at 800-229-6417.
- 6. How is Philips addressing Covid-19?
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- Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.
Learn more
- Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.
Technical support for healthcare products
For questions about Philips Healthcare products in the US please contact:
Professional Healthcare Product Support
Including on-site maintenance and parts ordering for existing products
1-800-722-9377
Professional Healthcare Product Sales
Including support agreements
1-800-229-6417
Medical Supplies and Specialty Product Sales and Support
Including supplies, accounts receivable as well as Invivo, Respironics, and AED inquiries
1-800-225-0230
Sleep and Respiratory Home Care Product Sales and Support
Including purchasing, technical and clinical product support, repairs, returns, warrantees and Children’s Medical Ventures products
1-800-345-6443
Oral Healthcare Professionals Sales and Support
Including orders, product information, order status, payment and account management
1-800-422-9448
Philips Avent Product Support
1-800-542-8368
Interventional devices and therapies, including Volcano and Spectranetics inquiries
1-800-228-4728
For questions about Philips Healthcare products in the US please contact:
Professional Healthcare Product Suppor
Including on-site maintenance and parts ordering for existing products
1-800-722-9377
Professional Healthcare Product Sales
Including support agreements
1-800-229-6417
Medical Supplies and Specialty Product Sales and Support
Including supplies, accounts receivable as well as Invivo, Volcano, Respironics, Spectranetics and AED inquiries
1-800-225-0230
Sleep and Respiratory Home Care Product Sales and Support
Including purchasing, technical and clinical product support, repairs, returns, warrantees and Children’s Medical Ventures products
1-800-345-6443
Oral Healthcare Professionals Sales and Support
Including orders, product information, order status, payment and account management
1-800-422-9448
Philips Avent Product Support
1-800-542-8368
Interventional devices and therapies
1-800-228-4728
