How Philips is addressing COVID-19

Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.

Learn more

Contact us

How can we help you?

Please select from one of the support options below.

Technical support for healthcare products

Phone

1-800-722-9377

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-228-4728

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-263-3342

Customer Services Portal

Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).

Login here

Request access

Learn more about Customer Services Portal

Phone

1-800-345-6443

Phone

1-800-542-8368

Healthcare sales support and questions

Phone

1-800-722-9377

Phone

1-800-228-4728

Phone

1-800-263-3342

Phone

1-800-345-6443

Phone

1-800-542-8368

Phone

1-800-229-6417 option 1

Consumer products and support

Frequently Asked Questions

1. My system is down, has intermittent problems or has minor problems. How can I request support or create service request?

For critical service requests, you can contact your local Customer Care Solution Center (1-800-722-9377) to create a case.

For non-critical service requests, you can also submit a request online 24/7 at our Customer Service Portal (a user account is required).

Login here
Request account access
Learn more about Customer Services Portal

2. How do I find the status of a Purchase Order?

For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com

3. What do I do if I need to order parts?

To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."

4. What do I do if I need to order AED supplies?

To order AED supplies, call 1-800-225-0230 and press option 1.
You can also e-mail aedsupport@philips.com.
To order an AED itself, call the same number (1-800-225-0230) and press option 2.

5. How do I sign up for training/clinical education?

Clinical Education Ultrasound

o 800-522-7022

Clinical Education Imaging

o 800-813-2781 or clinical.education@philips.com

1. CT

2. IGT

3. MR

4. Nuc Medicine

5. General X-ray

6. Oncology

7. All other requests

6. If I give you a Site Id#, can you tell me when I purchased _____?

Yes. Please call campaign management at 800-229-6417.

Additional resources