How Philips is addressing COVID-19
Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.
Contact us
How can we help you?
Please select from one of the support options below.
Technical support for healthcare products
Please select your area of interest to reach us by phone.
Phone
1-800-722-9377
Customer Services Portal
Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).
Phone
1-800-228-4728
Customer Services Portal
Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).
Phone
1-800-263-3342
Customer Services Portal
Have a non-critical service request? Submit it online 24/7 at our self-service portal (a user account is required).
Phone
1-800-345-6443
Phone
1-800-542-8368
Healthcare sales support and questions
Please select your area of interest to reach us by phone, or fill out our form.
Phone
1-800-722-9377
Phone
1-800-228-4728
Phone
1-800-263-3342
Phone
1-800-345-6443
Phone
1-800-542-8368
Phone
1-800-229-6417 option 1
Frequently Asked Questions
1. How do I find the status of a Purchase Order?
- For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
- For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com
2. What do I do if I need to order parts?
To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."
3. What do I do if I need to order AED supplies?
- To order AED supplies, call 1-800-225-0230 and press option 1.
- You can also e-mail aedsupport@philips.com.
- To order an AED itself, call the same number (1-800-225-0230) and press option 2.
Additional resources
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