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A groundbreaking partnership
better care







Philips and Augusta University Health create a 15-year strategic Managed Services Alliance to transform care

Like so many US healthcare providers, Augusta University Health System (formerly Georgia Regents Health System) faced the operational reality of a poor payer mix, flat reimbursements, aging technology, inefficient processes, and the need to take cost out of an already constrained pool of resources. Against this backdrop, they turned to Philips to explore new ways to work together to change the status quo.

In June 2013, Philips and Augusta University Health announced an industry-defining Managed Services Alliance valued at $300M over a 15-year term. The Alliance model, the first-ever partnership of this type in the U.S. and one of the largest in the world, aims to improve outcomes and deliver more effective and cost-efficient care to millions of patients across Georgia and South Carolina.


Based in Augusta, Georgia, Augusta University Health is a world-class healthcare network, offering the most comprehensive primary, specialty, and subspecialty care in the region. 


Watch the video to hear from Dr. Valera Hudson Pediatrician-in-Chief Children’s Hospital of Georgia and Anna Echevarria Patient Care Tech Children’s Hospital of Georgia talk about the results of the implementation of the Philips’ automated early detection and warning solution to improve pediatric patient deterioration response.

Philips and Children’s Hospital of Georgia automate clinical decision support for PEWs
Augusta health video

Brooks A. Keel PhD, President of Augusta University and Vitor Rocha, Chief Market Leader of Philips North America speak about providing state-of-the-art health care and the importance of the strategic partnership in delivering care to the citizens of the region.  Dr. Carsten Schroeder, Director, Thoracic Oncology Surgery Service from Georgia Cancer Center, explains how the hybrid operating room (OR) can streamline diagnosis and treatment of lung cancer.

Measuring results


The accomplishments of the first two years of our Alliance encompass a broad range of clinical, financial and operational activities too numerous to list. But perhaps above all, the first phase has been about aligning and positioning the Augusta University Health-Philips team shoulder-to-shoulder to face next year’s challenges – and those of the next 13 years. For a more complete list of Alliance accomplishments, see the Augusta University Health case study below.

GRHealth Stats

The Radiology Department at the Children’s Hospital of Georgia (CHOG) transformed from a drab institutional environment with dated technology and inefficient workflows to an award-winning pediatric imaging environment patients don’t want to leave and clinicians are proud to be a part of.

Learn more

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Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Shawn P. Vincent Sr.
We spoke with all of the major players in the industry....Philips was the only one that was really forward-thinking along the same terms.”

Shawn P. Vincent Sr.

VP of Partnerships, International Healthcare and Strategic Affiliations and interim COO, Augusta University Health

James Rawson
If you align yourself with people who have the same values and the same desire, then you actually can do things that nobody else would believe were possible.”

Dr. James Rawson

Chief of Radiology, Augusta University Health

James Rawson

Philips is collaborating with Augusta University Health to support clinical growth, increase patient throughput, and improve performance. An Enterprise Transformation Program was developed which delivers strategy, design, clinical, service line planning, and process improvement consulting. The focus is on clinical growth with a commitment to continuous performance improvement for quality patient care at a reduced cost.

Our enterprise-wide healthcare consulting services enabled AU Health to achieve the below results:

  • A Strategic Growth Plan was developed
  • Average length of stay (LOS) was reduced from 6.11 to 5.95 days
  • 32% reduction in non-actionable alarms with no adverse patient outcomes identified
  • Savings of $3.37 million from patient throughput initiatives
  • Improved bed management service performance
  • Increased ambulatory access through scheduling optimization

Business model innovation for transformation


The Augusta University Health relationship was founded upon a joint commitment to innovation and patient-centric care and the belief that our success and growth depend on the long-term success and growth of our partner.

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1 Financial performance metrics report by Shawn Vincent, VP Partnerships, International Healthcare & Strategic Affiliations Augusta University, April 2015.

2 Imaging volume improvements included: CT up by 11%; MRI up by 33%; ultrasound up by 29%; vascular IR up by 39%. While several pieces of existing equipment were upgraded or replaced, there was no net increase in the number of imaging devices. During this time, radiologists decreased by 2.5 FTE. Reported by Dr. James Rawson, Chief of Radiology at Augusta University, April 2015.

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