A groundbreaking partnership
for better care

Philips and Augusta University Health create a 15-year strategic Managed Services Alliance to transform care

Like so many US healthcare providers, Augusta University Health System (formerly Georgia Regents Health System) faced the operational reality of a poor payer mix, flat reimbursements, aging technology, inefficient processes, and the need to take cost out of an already constrained pool of resources. Against this backdrop, they turned to Philips to explore new ways to work together to change the status quo.

In June 2013, Philips and Augusta University Health announced an industry-defining Managed Services Alliance valued at $300M over a 15-year term. The Alliance model, the first-ever partnership of this type in the U.S. and one of the largest in the world, aims to improve outcomes and deliver more effective and cost-efficient care to millions of patients across Georgia and South Carolina.

Read the case study

Click to read the Augusta University Health-Philips Alliance 2015 Annual Review

Based in Augusta, Georgia, Augusta University Health is a world-class healthcare network, offering the most comprehensive primary, specialty, and subspecialty care in the region.

For more information visit www.augustahealth.org

See how we are teaming up to create a new model for addressing the current and future clinical, operational and technology needs of Augusta University Health’s multiple facilities, which collectively serve four to six million people.

Measuring results

The accomplishments of the first two years of our Alliance encompass a broad range of clinical, financial and operational activities too numerous to list. But perhaps above all, the first phase has been about aligning and positioning the Augusta University Health-Philips team shoulder-to-shoulder to face next year’s challenges – and those of the next 13 years. For a more complete list of Alliance accomplishments, see the Augusta University Health case study below.

Read more about how Augusta University Health beats ‘false alarm’ target in just three months

The Radiology Department at the Children’s Hospital of Georgia (CHOG) transformed from a drab institutional environment with dated technology and inefficient workflows to an award-winning pediatric imaging environment patients don’t want to leave and clinicians are proud to be a part of.

Learn more

Results from case studies are not predictive of results in other cases. Results in other cases may vary.

We spoke with all of the major players in the industry....Philips was the only one that was really forward-thinking along the same terms.”

Shawn P. Vincent Sr.

VP of Partnerships, International Healthcare and Strategic Affiliations and interim COO, Augusta University Health

If you align yourself with people who have the same values and the same desire, then you actually can do things that nobody else would believe were possible.”

Dr. James Rawson

Chief of Radiology, Augusta University Health

Frost & Sullivan, A Conversation with Dr. James V Rawson: Architecting the United States’ First Long-term Vendor-provider Medical Imaging Alliance

Philips is collaborating with Augusta University Health to support clinical growth, increase patient throughput, and improve performance. An Enterprise Transformation Program was developed which delivers strategy, design, clinical, service line planning, and process improvement consulting. The focus is on clinical growth with a commitment to continuous performance improvement for quality patient care at a reduced cost.

Our enterprise-wide healthcare consulting services enabled AU Health to achieve the below results:

A Strategic Growth Plan was developed
Average length of stay (LOS) was reduced from 6.11 to 5.95 days
32% reduction in non-actionable alarms with no adverse patient outcomes identified
Savings of $3.37 million from patient throughput initiatives
Improved bed management service performance
Increased ambulatory access through scheduling optimization

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Business model innovation for transformation

The Augusta University Health relationship was founded upon a joint commitment to innovation and patient-centric care and the belief that our success and growth depend on the long-term success and growth of our partner.

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1 Financial performance metrics report by Shawn Vincent, VP Partnerships, International Healthcare & Strategic Affiliations Augusta University, April 2015.

2 Imaging volume improvements included: CT up by 11%; MRI up by 33%; ultrasound up by 29%; vascular IR up by 39%. While several pieces of existing equipment were upgraded or replaced, there was no net increase in the number of imaging devices. During this time, radiologists decreased by 2.5 FTE. Reported by Dr. James Rawson, Chief of Radiology at Augusta University, April 2015.

A groundbreaking partnership for better care