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    Managed Services

    A partnership for today’s challenges and tomorrow’s reality

    Contact us for a free consultation & learn how we could transform your service.

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    What are Managed Services partnerships?

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    Managed Services is our comprehensive, vendor neutral solution designed to guide and support you in achieving optimized business outcomes. Working in close partnership as an extension of your team, we go beyond traditional Managed Equipment Services by treating technology as an enabler rather than an outcome. Our flexible agreements are grounded in actionable data insights, to support you in making confident investment decisions.

    This solution is designed to address the rising demand for clinical services and increased pressure from regulators to improve quality and patient outcomes, combined with the ability to handle ageing medical equipment and capital investment limitations.

    Designed for every stakeholder

    Our customers are looking for a partner who takes responsibility for planning and managing the complexity of their equipment, technology, and systems (including AI), based on current and future needs. Sharing risk and reward, we partner with you to encourage clinical, operational, financial and experiential transformation, empowering you to drive change and ensure patient and staff satisfaction. 


    At Philips we understand that the challenges of managing technology can vary depending upon your role and responsibilities. Discover how Managed Services can help you excel by selecting one of the 4 videos:

    Medical Head of Department (Clinical perspective)

    Medical Head of Department (Clinical perspective)

    Relying on medical equipment and technology to improve clinical outcomes requires confident decision-making.

    Head of Department (Operational perspective)

    Head of Department (Operational perspective)

    Achieving your cost improvement targets in the face of rising patient numbers and limited capacity, impacts departmental efficiency.

    Head of Financial Services (Financial perspective)

    Head of Finance (Financial perspective)

    Capital constraints and budget reductions affect your ability to plan for the future and remain competitive.

    Senior Executive (Overall & experiential perspective)

    Senior Executive (Overall & experiential perspective)

    Your growth, revenue, and talent retention, (while ensuring quality care), suffer when services underperform.

    Westchester Medical Center Health Network 

    Learn how an enterprise managed services partnership helped improve healthcare for millions of patients across New York’s Hudson Valley.

    Westchester medical center health network

    A structured approach for continuous improvement

    We work closely to align ourselves with your strategic priorities, guided by key performance indicators (KPIs) and business outcome objectives. The intent is to engage in a responsive approach to technology management, ensuring continued delivery of high quality patient care with a predictable cashflow. We organize for success by following a structured approach to assist you in improving all aspects of technology-based operations.

    Click on i icon on each module below to learn more

    MTS managed services
    Technology management cover

    Why strategic technology management is emerging as a key operational discipline in healthcare

    Read how to create an effective strategic technology management partnership and shift the burden by sharing the risks and rewards.

    Why partner with Philips?

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    Proven track record in long term strategic partnerships

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    Control and flexibility

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    Technology plan with data driven improvement

    Flexible, integrated, future-proof technology

    Working in partnership to deliver flexible, right fit, artificial intelligence (AI) enabled technology and service management plans. Agreements are grounded in actionable data insights, supporting customers to make confident investment decisions.

    Driving positive change

    Leveraging our transformation expertise to drive positive change, deliver cutting-edge facilities through assessment of equipment and service needs, clinical service modelling, infrastructure planning, strategic design and change management programmes.

    Patient and staff experience

    Improving patient and staff journeys through workflow optimisation, enabling access to immersive experiential and ergonomic technology, research and training programmes.

    Performance Management

    Providing access to real-time metrics through integrated information management systems and comprehensive LEAN training programmes, enabling continuous service improvement.

    Optimised technology maintenance

    Managing essential upgrades, streamlining and optimising maintenance and maximising asset utilisation and system availability.

    Defined total cost of ownership

    Designed to optimise the total cost of ownership (TCO) by rationalising investments and streamlining over time, providing risk transfer and access to gainshare mechanisms.

    Financial Services 

    Our Managed Services are supported through a range of flexible, cost-effective, financing and financial planning models, tailored to meet specific budgetary requirements.

    Working in true partnership

    Providing customers with a single point of contact to engage stakeholders, align around shared goals and deliver on agreed KPIs. Our Managed Services go beyond equipment, partnering to solve clinical, patient and staff experiential, operational and financial challenges.

    Hospitals around the globe are working with Philips Managed Services

    Managed Services addresses your quadruple aim goals

    Improved patient experience

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    • Improve turnaround time, average procedure time and wait time
    • Training to support clinical excellence, including detection of potential clinical deteriorations

    Better health outcomes​

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    • Reduce patient prep time, procedure time and post procedure lab time
    • Increase volume within resource allocations

    Improved staff experience​

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    • Minimise variation with a consistent staff experience using streamlined technological tools and clinical processes
    • Improve operational efficiency

    Lower ​cost of care​

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    • Reduce variation and remove barriers to clinical upgrades for improved throughput. Optimise total cost of ownership.
    • Simplified data collection and analysis for better asset utilisation and fleet management. Maximise system availability and utilisation.

    We are always interested in engaging with you.

    Let us know how we can help.

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