Servicing your healthcare needs
Every piece of medical equipment in a hospital is vitally important with system availability critical to continuity of care. Our tailor-made partnership approach with flexible service agreements and innovative services help you maintain and get the most out of your technology assets and stay cost effective while building a motivated, highly trained workforce.
Predict issues before they occur
Achieve optimized operations with remote monitoring
Keep your equipment clinically advanced
Get system upgrades and innovations as soon as they’re released with Technology Maximizer
Manage your service needs 24/7
Manage and optimize your fleet and service to stay on top of service performance, uptime and utilization with Customer Services Portal
Flexible service agreements that fit your needs
Make sure you are always on the right plan, now and in the future
Make the most of your Philips partnership
By partnering closely together, we’ll help ensure your servicing needs are covered while helping you to better manage your technology portfolio, and identifying ongoing operational and financial efficiency opportunities.
Prevent issues before they occur
Our remote services proactively and predictively monitor your equipment and help minimize downtime. Our Remote Service capabilities contribute to a First Time Right Fix rate of 88%.1 Learn more
Manage all your service needs online
Request, track and manage your service support needs with Philips Customer Services Portal.
74% of users think Customer Services Portal makes it easier to manage their service requirements.2 Learn more
Keep your technology competitive and value-driven
Stay clinically advanced, up to date and enhance cybersecurity at a predictable cost with Technology Maximizer.
86% of customers found Technology Maximizer helped them stay competitive, maintain staff satisfaction and cybersecurity.3 Learn more
Always find the Rightfit for you
Philips RightFit Service Agreements are the start of a trusting relationship with us that’s built around your needs. Let us know if you need to make changes or additions to your service agreement. Learn more
Footnotes
- Based on global Philips only data from FY2022 (MR modality, remotely connected systems only.
- NPS Survey 2023.
- Gemseek research commissioned by Philips, N=151 (USA).
Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.
Healthcare Services