Healthcare Consulting
Unlocking insights to transform care delivery
Acute unscheduled care in seven developed nations
Philips has sponsored an in-depth assessment of acute unscheduled care, the demands on acute care providers, and use of the emergency department across 7 countries. This research paper explores the similarities and differences in the factors leading to acute unscheduled care demands, care decision making, and care delivery in the ED and beyond.
Our consultants help hospitals and healthcare systems improve value to patients by creating exceptional environments and achieving meaningful and sustainable improvements in:
Clinical excellence,
Operational efficiency,
Care delivery, and
Financial performance.
Improving performance through operational excellence
Creating exceptional environments that improve patient and staff experience
Optimize your first point of contact for hospital admissions
Customer story
Announcing the launch of HealthSuite Labs, our first digital co-innovation lab, designed to support the evolution to new models for connected health enabled by digital technologies. The center provides an environment to spur innovation and supports the transformation towards connected and value-based, patient-centered care.
The urgent need for emergency department optimization by Mark Feinberg
Discover the unique challenges of implementing performance improvement practices in the ED
Strategic design delivers patient-centered health care by Giang Vu
Learn how design thinking in healthcare can help improve the patient experience.
Improve patient experience in the Emergency Department by Rick McCraw & Beth Fuller
Discover ways to optimize the patient experience in the Emergency Department from the Philips Blue Jay Consulting team.
Mark leads our consulting practice in North America. He brings 25+ years of experience in healthcare, leading client engagements focused on operational effectiveness, patient throughput, supply chain optimization,pharmacy improvement, case management, interim emergency department (ED) management, and perioperative services. He brings a critical eye and significant management expertise to each project. He co-founded Blue Jay Consulting in 2006 which was acquired by Philips in 2015. Trained as an emergency medical ambulance technician, Mark holds a master's degree in business and is a published author on ED operations strategy and performance improvement.
