As published by Patient Safety & Quality Healthcare, September 4, 2019
There are multiple safety concerns in society today and one unfortunate headline is the frequency of violence in healthcare settings. If you are a healthcare provider, it is safe to say that you have been, or will be exposed to violence in the workplace. It may be from a coworker (lateral violence), patient, or a family member.
Healthcare institutions often respond to situations of violence by implementing new policies and rules and most require some type of de-escalation training for their staff. A less frequently discussed method of reducing episodes of violence in high stress situations is Unconditional Positive Regard, a concept developed by psychologist Carl Rogers. I have found this approach to be very successful and encourage you to try it yourself.