Customer stories in healthcare transformation
- Customer story
![Creating an engaging X-ray environment]()
Creating an engaging X-ray environment
Ambient Experience solutions help Children’s of Alabama create a calming X-ray room environment for patients and staff.
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![Creating a roadmap for sustainable hospital operations]()
Creating a roadmap for sustainable hospital operations
Learn how Philips performed a detailed analysis to help Gemeinschaftskrankenhaus Havelhöhe develop a sustainability roadmap.
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![Helping to design and plan for a state-of-the-art cardiology institute]()
Helping to design and plan for a state-of-the-art cardiology institute
Our consultants helped optimize the footprint, increase clinical workflow efficiency, and enhance the care experience for both patients and staff of the planned facilities.
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![Relaxing MRI environment - Chiba University Hospital]()
Relaxing MRI environment - Chiba University Hospital
Discover how Chiba University Hospital teamed up with the Philips Ambient Experience team to deliver a dynamic lighting, projection, and sound solutions to help provide a calming and engaging environment for patients and an efficient workplace for staff in the MRI rooms.
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![Concept design and floor plan of the future cath lab department]()
Concept design and floor plan of the future cath lab department
Amsterdam UMC will combine two cath lab departments into a single location. Philips consultants helped translate their vision for better heart care into a concept design, floor plan and a 3D animation of their new cath lab department.
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![Improving imaging workflow efficiencies]()
Improving imaging workflow efficiencies
Radiology workflow improvements to provide efficient quality of care
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![22% increase in direct bedding]()
22% increase in direct bedding
Adrz hospital engaged Philips consultants to help develop new processes and work agreements in their emergency department to cope with peak volumes, resulting in 22% increase in direct bedding, 21% decrease in patient waiting time and a 5 min reduction in turnaround time per patient.
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![Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging]()
Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging
Ambient Experience and the Vereos Digital PET/CT help achieve exceptional images while reducing radiation dose.
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![Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures]()
Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures
Miami Cardiac & Vascular Institute uses Philips Ambient Experience to help a COVID-19 patient through a cardiac MRI
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![Optimizing workflow efficiency to improve throughput and enhance the patient experience at WellSpan York Hospital]()
Optimizing workflow efficiency to improve throughput and enhance the patient experience at WellSpan York Hospital
Clinical consultants assessed processes and helped implement effective change for improved patient throughput and $1.7m cost savings over 3 months
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![Optimizing a telemetry monitoring program at Huntsville Hospital]()
Optimizing a telemetry monitoring program at Huntsville Hospital
Clinical consultants identify various opportunities to improve telemetry and alarm management processes.
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![77% reduced downtime in the central OR]()
77% reduced downtime in the central OR
Philips helped Universitätsklinikum Hamburg-Eppendorf optimize its OR capacity and increase staff satisfaction resulting in 1400 more surgeries, 77% reduced downtime in the central OR and improved staff satisfaction.
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![Helping to create an alarm management roadmap]()
Helping to create an alarm management roadmap
Delivering alarm management performance improvement expertise to reduce non-actionable alarms
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![57% decrease of admission freezes for Chest Pain Center]()
57% decrease of admission freezes for Chest Pain Center
Philips helped the cardiology department at the Reinier de Graaf Hospital to improve throughput of clinical cardiology patients, resulting in a 57% decrease of admission freezes for the Chest Pain Center** and patients go home an hour earlier.
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![Cultivating change in surgical services at Nash UNC Health Care]()
Cultivating change in surgical services at Nash UNC Health Care
Performance improvement consultants developed processes and strategies to enhance surgical services.
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![Design of a radiology department]()
Design of a radiology department
University Hospital in Linköping, Sweden engaged Philips to help with a strategic design project for Linkoping’s radiology department. Our consultants used a 360° assessment including a fast and cost-effective planning and redesign process, to address the clinical, and operational needs, technology innovation, and patient and staff experience.
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![Restructured ICU bed planning process]()
Restructured ICU bed planning process
Krankenhaus Düren engaged Philips to help improve their ICU bed management, by gathering insights and identifying areas for improvement to make better use of their ICU bed capacity.
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![Analytics dashboard helps avoid $1.3m expense at Beverly Hospital]()
Analytics dashboard helps avoid $1.3m expense at Beverly Hospital
Analytics consulting and a custom performance dashboard helped improve ED processes and avoid $1.3m in unnecessary additional staffing
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![Enhancing radiology experience at Children’s Omaha]()
Enhancing radiology experience at Children’s Omaha
Our design consultants helped optimize the pediatric radiology care environment, with a 10% construction cost savings.
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![Quick Scan unlocks insights for cath lab department]()
Quick Scan unlocks insights for cath lab department
Rijnstate engaged Philips to help optimize work processes, and setup for a new cardiac catheterization department. Using the Integrated Cardiovascular Solutions Quick Scan, a department-wide analysis of various quality parameters was done and clear opportunities for the short- and long-term were identified.
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![Engaging staff helps improve imaging services]()
Engaging staff helps improve imaging services
Wye Valley NHS Trust engaged Philips to help improve the quality and productivity of its imaging services. Philips consultants delivered a foundational level training course to imaging staff and a focused improvement project to the MR group. The Trust expects to improve workflow and increase productivity by 5-10% per year.
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![Improved imaging workflow for volume growth at Rochester General Hospital]()
Improved imaging workflow for volume growth at Rochester General Hospital
Our consultants helped optimize operational efficiency to support volume growth and a planned imaging service line expansion.
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![Cardiac careflow optimization]()
Cardiac careflow optimization
Heart Hospital TaUH engaged the Philips consulting team to help understand gaps between processes and practices, and to define a set of cardiac careflow improvement initiatives that could be implemented in their current and new facility
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![87% reduction in ED arrival-to-room at FirstHealth Moore]()
87% reduction in ED arrival-to-room at FirstHealth Moore
Process improvement and interim leadership consulting enhance the patient experience in the emergency department.
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![47% improvement in triage speed in the ED]()
47% improvement in triage speed in the ED
The Flevoziekenhuis hospital asked the Philips consulting team to help optimize its Emergency Department processes in order to meet the care demand more effectively at busy times.
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![The Ambient Experience Dutch Masters Theme]()
The Ambient Experience Dutch Masters Theme
Using the power of art and music to enhance MRI experiences
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![80.5% reduction in arrival-to-triage at Connecticut Children's]()
80.5% reduction in arrival-to-triage at Connecticut Children's
Interim leadership and performance improvement consulting helped improve pediatric ED process efficiency.
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![Analytics supports improved performance]()
Analytics supports improved performance
Providing analytics strategy, tools, and insights to help enhance performance improvement.
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![66.2% ED arrival-to-provider reduction at St. Mary Medical Center]()
66.2% ED arrival-to-provider reduction at St. Mary Medical Center
St. Mary Medical Center leverages Philips ED interim leadership and performance improvement consulting to reduce arrival-to-provider by 66.2%.
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![Patient and staff satisfaction significantly improved with comforting ED suite]()
Patient and staff satisfaction significantly improved with comforting ED suite
Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital
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![87.5% reduced ED arrival-to-triage at McLeod Health Clarendon]()
87.5% reduced ED arrival-to-triage at McLeod Health Clarendon
Improved ED performance with process improvement consulting and an analytics performance dashboard.
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Improving the psychatric care environment
Västerbotten County Council and Philips have formed a novel public-private collaboration with the purpose of creating an effective and innovative psychiatric care environment.
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![32% reduction in non-actionable alarms at AU Health]()
32% reduction in non-actionable alarms at AU Health
Alarm management consulting helped reduce non-actionable alarms by 32% in 3 months with no adverse patient outcomes identified.
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Improved Net Promoter Scores for a radiography department
The Philips team used design thinking in healthcare to create a peaceful and pleasant environment at the Jeroen Bosch hospital. Studies showed a 29% and 45% patient satisfaction increase.
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![Consolidating two hospitals into one campus]()
Consolidating two hospitals into one campus
The design incorporates 201 single-bed rooms compared to 90 in the architect’s plans with a cost per square foot 20% lower than the original design.
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![84% ED arrival-to-triage improvement at Winchester Medical Center]()
84% ED arrival-to-triage improvement at Winchester Medical Center
Improved ED and inpatient processes and performance for 477% increased patient satisfaction.
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![$3.3m savings with improved care facilitation at AU Health]()
$3.3m savings with improved care facilitation at AU Health
Improved care facilitation, reduced LOS, and a savings of $3.3m over 7 months.
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![Design helps to enhance ED patient experience]()
Design helps to enhance ED patient experience
Spatial design review of an ED leads to a new design with better access to daylight and reduced walking distance for staff.
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![Enhancing the MRI patient and staff experience at Lahey Hospital]()
Enhancing the MRI patient and staff experience at Lahey Hospital
An enhanced patient experience with Ambient Experience In-bore Connect due to its breathold guidance and time duration features.
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![Design supports 100% patient satisfaction at Broward Health]()
Design supports 100% patient satisfaction at Broward Health
Understanding the clinical, functional and emotional needs of cancer patients to deliver process recommendations and a complete spatial redesign.
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![Creating a relaxing oncology environment at Sparks Medical Center]()
Creating a relaxing oncology environment at Sparks Medical Center
Ambient Experience helps transform the PET/CT experience.
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![$1.1m savings with new bed management at AU Health]()
$1.1m savings with new bed management at AU Health
Reduced LOS and bed request cycles achieve $1.1m savings with the new bed management program.
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![Increased ED patient volume by 23% at Florida Hospital]()
Increased ED patient volume by 23% at Florida Hospital
Design consulting helps a new pediatric emergency department increase patient volume.
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![NPS scores doubled to 84% at GenesisCare, Australia]()
NPS scores doubled to 84% at GenesisCare, Australia
Design and process improvement consulting helped transform the quality of care delivery.
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![51% reduction in LOS and infection rates]()
51% reduction in LOS and infection rates
Decreased infection rates and LOS enabled by interimleadership and process improvement consulting in the ICU of a community hospital.
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![20% reduction in cath lab wait times at WMCHealth]()
20% reduction in cath lab wait times at WMCHealth
Philips consultants helped increase clinical efficiency and patient throughput in the Cath Lab.
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![Improved ED ultrasound throughput at Lakeland Regional]()
Improved ED ultrasound throughput at Lakeland Regional
Performance improvement consulting helped increase ultrasound operational efficiency in the ED.
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![Improved CT workflow and patient throughput at Lowell General]()
Improved CT workflow and patient throughput at Lowell General
Analytics modeling provides data-driven proposal to increase patient throughput at Lowell General
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![Net Promoter Score of 78 at Noah's Ark Children's Hospital]()
Net Promoter Score of 78 at Noah's Ark Children's Hospital
The new pediatric radiology department with Ambient Experience improved the patient and staff experience.
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![Creating a clinical services plan to drive growth at AU Health]()
Creating a clinical services plan to drive growth at AU Health
Philips consultants help develop a Strategic Growth Plan and support the move to become a fee-for-value provider.
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![70 improvement opportunities identified at AU Health]()
70 improvement opportunities identified at AU Health
Performance improvement consulting helps identify areas for increased process efficiency and throughput.
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![Helping to deliver patient care transformation at AU Health]()
Helping to deliver patient care transformation at AU Health
Collaboration to support clinical growth, increase throughput, and improve performance.
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![Improving MR scheduling and workflow processes]()
Improving MR scheduling and workflow processes
Reduced exam delays and improved workflow at a large, academic hospital network.
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![Partnering to transform the patient experience]()
Partnering to transform the patient experience
Partnering with WMCHealth to improve operational performance and the patient experience.
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![Careflow provides insight into stroke care]()
Careflow provides insight into stroke care
Karolinska University Hospital, Sweden, engaged Philips consulting team to find insights to improve stroke care.
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![70% reduction in MRI rescans]()
70% reduction in MRI rescans
Herlev Gentofte University Hospital data shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution.
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![Higher throughput and improved patient experience]()
Higher throughput and improved patient experience
Philips assisted the Women’s and Children’s Hospital in Adelaide with the implementation of an all emcompassing Ambient Experience in their MRI suite.
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![Patient experience firmly at the center of its ethics]()
Patient experience firmly at the center of its ethics
At Farah Medical Campus, Philips delivered Ambient Experience for the radiology, cardiology and the nuclear medicine departments, contributing to a better patient, family and staff experience.
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![Enhanced patient and family centered care]()
Enhanced patient and family centered care
Implementation of Ambient Experience at Astrid Lindgren Children’s Hospital, led to positive feedback from patients, families and staff.
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![Redesigned care management for population health]()
Redesigned care management for population health
A collaboration with AMITA Health to develop and implement a care management program across this multi-hospital health system enterprise.
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Strategic, clinical and planning support
Philips helped a private healthcare investor develop a strategic and clinical plan for renovating an old heathcare facility.
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![Optimizing oncology care pathways]()
Optimizing oncology care pathways
Our Philips consultants supported University Medical Center Utrecht in improving their time-to-treatment for oncology patients.
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![Performance improvements for ultrasound Services]()
Performance improvements for ultrasound Services
Our team of consulting experts helped Rijnstate Ultrasound Services increase capacity and competitiveness through performance improvements.
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New hospital build - strategic planning
Philips supported Inrusinvest to deliver quality healthcare services in Siberia, Russia.
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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.
