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Optimizing imaging department workflow to prepare for growth at Rochester General Hospital

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Imaging Performance Improvement Consulting helps improve operational efficiency to prepare for expansion

The Invasive Imaging department at Rochester General Hospital (RGH) in Rochester, NY was challenged with growing volume, which required identifying opportunities for improvement to meet increasing demand. It was also planning a service line expansion.

RGH asked Philips Imaging Performance Consulting to conduct an assessment to achieve a baseline understanding of current operations to assess and better design the future workflow with a focus on enhancing patient/staff experience and efficiency, so overall operations could be improved.

As a result of the assessment recommendations, Rochester General Hospital was able to:

Increased first case on-time starts
Improved pre-procedure workflow
Custom analytics dashboard

“Philips provided a comprehensive performance improvement assessment and roadmap that has enabled Rochester General to implement best practices.”

Amy Craib, Vice President of Operations,

Rochester Regional Health

Identifying opportunities for improvement to support volume growth

Assessment

The Philips consulting team provided a comprehensive evaluation of the Invasive Imaging areas including: Interventional Radiology, Computed Tomography, Ultrasound, and pre/post patient care areas. The assessment included in-depth data collection and analysis, onsite observations and staff interviews, followed by root cause analysis, market trends, impact of technology, and prioritized change recommendations.

Imaging assessment methodology

Recommendations

For Rochester General Hospital to achieve sustainable results and position themselves for future growth, Philips consultants developed a set of recommendations based on analysis, experience and best practices. These recommendations focused on enhancing patient/staff experience and efficiency through a more seamless operational workflow.

Nursing

Assign nurses to a specific area for the day
Streamline existing FTE usage

Arrival/Reception

Centralize hospital registration/scheduling
Notify patients 48 to 72 hours prior to procedure

Invasive Imaging

Move current physician/resident morning huddle
Optimize pre-procedural protocol practice

Leadership

Mentor nursing manager
Establish one point of contact to drive the daily schedule

Neuroradiology

Establish an operational steering committee
Assess general diagnostic personnel for IR/Neuro cross training

Computed Tomography and Ultrasound

Assign an additional provider to CT procedures
Validate US procedural protocols with all resources/ providers

Results

As a result of the assessment recommendations, Rochester General Hospital was able to:

Increased first case on-time starts
Improved pre-procedure workflow
Custom analytics dashboard

RGH has prioritized and is focusing on the following initiatives: Interdepartmental Governance Committee, KPI tracking, room turnaround time, pre-procedure workflow, and on-time starts, as they position for future expansion.

^*Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Download case study (188.0KB)

Meet our team

Christian Comeau, FACHE, R.T. (R)(VI)(CI)(ARRT)

Senior Consulting Manager, Cardiology

Chris brings 18+ years of hospital leadership expertise across academic and community medical centers. Chris has strong experience as a process improvement practitioner, and is Lean Six Sigma Black Belt certified. He holds certifications beyond radiology in vascular and cardiovascular intervention.

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Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.