Optimizing imaging department workflow to prepare for growth at Rochester General Hospital
Imaging Performance Improvement Consulting helps improve operational efficiency to prepare for expansion
The Invasive Imaging department at Rochester General Hospital (RGH) in Rochester, NY was challenged with growing volume, which required identifying opportunities for improvement to meet increasing demand. It was also planning a service line expansion. RGH asked Philips Imaging Performance Consulting to conduct an assessment to achieve a baseline understanding of current operations to assess and better design the future workflow with a focus on enhancing patient/staff experience and efficiency, so overall operations could be improved. As a result of the assessment recommendations, Rochester General Hospital was able to:
“Philips provided a comprehensive performance improvement assessment and roadmap that has enabled Rochester General to implement best practices.”
Amy Craib, Vice President of Operations,
Rochester Regional Health
Identifying opportunities for improvement to support volume growth
Assessment The Philips consulting team provided a comprehensive evaluation of the Invasive Imaging areas including: Interventional Radiology, Computed Tomography, Ultrasound, and pre/post patient care areas. The assessment included in-depth data collection and analysis, onsite observations and staff interviews, followed by root cause analysis, market trends, impact of technology, and prioritized change recommendations. Imaging assessment methodology
Recommendations For Rochester General Hospital to achieve sustainable results and position themselves for future growth, Philips consultants developed a set of recommendations based on analysis, experience and best practices. These recommendations focused on enhancing patient/staff experience and efficiency through a more seamless operational workflow.
Nursing
Arrival/Reception
Invasive Imaging
Leadership
Neuroradiology
| Computed Tomography and Ultrasound |
Results
As a result of the assessment recommendations, Rochester General Hospital was able to:
RGH has prioritized and is focusing on the following initiatives: Interdepartmental Governance Committee, KPI tracking, room turnaround time, pre-procedure workflow, and on-time starts, as they position for future expansion.
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.
Meet our team
Christian Comeau, FACHE, R.T. (R)(VI)(CI)(ARRT) Senior Consulting Manager, Cardiology
Chris brings 18+ years of hospital leadership expertise across academic and community medical centers. Chris has strong experience as a process improvement practitioner, and is Lean Six Sigma Black Belt certified. He holds certifications beyond radiology in vascular and cardiovascular intervention.
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Mel Allen, JD, MBA, FACHE Principal and Practice Operations Lead
Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
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