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Customer story
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The Invasive Imaging department at Rochester General Hospital (RGH) in Rochester, NY was challenged with growing volume, which required identifying opportunities for improvement to meet increasing demand. It was also planning a service line expansion.
RGH asked Philips Imaging Performance Consulting to conduct an assessment to achieve a baseline understanding of current operations to assess and better design the future workflow with a focus on enhancing patient/staff experience and efficiency, so overall operations could be improved.
As a result of the assessment recommendations, Rochester General Hospital was able to:
“Philips provided a comprehensive performance improvement assessment and roadmap that has enabled Rochester General to implement best practices.”
Amy Craib, Vice President of Operations,
Rochester Regional Health
Assessment
The Philips consulting team provided a comprehensive evaluation of the Invasive Imaging areas including: Interventional Radiology, Computed Tomography, Ultrasound, and pre/post patient care areas. The assessment included in-depth data collection and analysis, onsite observations and staff interviews, followed by root cause analysis, market trends, impact of technology, and prioritized change recommendations.
Imaging assessment methodology
Recommendations
For Rochester General Hospital to achieve sustainable results and position themselves for future growth, Philips consultants developed a set of recommendations based on analysis, experience and best practices. These recommendations focused on enhancing patient/staff experience and efficiency through a more seamless operational workflow.
| Computed Tomography and Ultrasound |
As a result of the assessment recommendations, Rochester General Hospital was able to:
Mel Allen, JD, MBA, FACHE
Principal and Practice Operations Lead
Kelly Gabele, MBA, RT
Senior Consulting Manager
