The ED at St. Mary Medical Center (SMMC) in Apple Valley, CA was challenged with significant volume growth, recurring gaps in ED leadership, prolonged lengths of stay, and high LWBS rates. SMMC asked Philips to provide interim ED leadership and performance improvement in the ED.
Philips provided an Interim ED Manager, Interim ED Director, and led an intensive multidisciplinary Performance Improvement Consulting initiative which identified several opportunities to increase process efficiency and patient flow.