Customer story

Webinar: Identifying improvement opportunities for a telemetry monitoring program at Huntsville Hospital

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Huntsville Hospital was planning an institution-wide upgrade to Philips IntelliVue MX40 patient monitors and IntelliVue Information Center iX (PIIC iX). In order to take full advantage of the new technology, Huntsville Hospital wanted to conduct a current-state assessment and partnered with Philips to evaluate the central monitoring unit (CMU) and telemetry monitoring and alarm management practices to determine the impact of current telemetry utilization on throughput and identify performance improvement opportunities. This session covers key findings and selected improvement opportunities focused on enhancing patient care and safety, reducing workload and nonactionable alarms, and supporting throughput by better utilizing telemetry.


Watch this webinar recording to learn how Philips and Huntsville Hospital collaborated to implement changes that optimized telemetry monitoring and alarm management processes that resulted in improved telemetry utilization criteria, reduced centralized monitoring room noise level, and decreased nurse alarm notifications. 


The presenters

Dale Roberts

Dale Roberts RN, NP

Consulting Manager

Dale brings expertise in reducing non-actionable alarms, increasing workflow efficiency, best utilizing technology, and improving CMU processes. Her clinical experience includes critical care, trauma centers, geriatrics, and public health.
Beth Fuller


Consulting Manager

John brings expertise in hospital operations, workflow, and process redesign. He is a regular regional and national presenter on healthcare topics including process and resource efficiency as well as use of simulation in healthcare. He is a Fellow in the American College of Healthcare Executives. His clinical expertise includes emergency care, pre-hospital care, and pediatric and adult ICU. 
Wendy Cantrell

Wendy Cantrell, MSHR

Manager of Cardiac Telemetry Monitoring

Huntsville Hospital System, Huntsville, AL

Wendy and her team focus on providing the safest, professional, quality-based and intentional cardiac monitoring services for all patients at Huntsville Hospital with Telemetry orders.  She serves as the manager for the Cardiac Telemetry Monitoring Department, a centralized monitoring unit that serves over 375 patients daily. She has also been a cardiovascular education specialist for Huntsville Hospital for over 33 years and serves on the faculty for the hospital’s Corporate University as part of its multi-disciplinary teaching staff.  

Recent success

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