Transforming the Trauma Performance Improvement Program at Mary Bridge Children’s Hospital
Following a regularly scheduled trauma site survey in early 2019, the survey team identified critical deficiencies in Mary Bridge Children’s Hospital’s Level II trauma program performance improvement (PI) processes. Failure to perform adequate primary and secondary case review as well as missed opportunities for loop closure and feedback to providers, led to a failure to improve care for the benefit of future patients. Philips led an interim leadership and performance improvement consulting engagement to develop a comprehensive corrective action plan that improved performance to meet state trauma designation standards. Watch the webinar to learn how our consultants helped Mary Bridge Children’s Hospital:
Meet our team
Angie Chisolm, MBA/HCM, BSN, RN, CFRN, TCRN Consulting Manager
Angie is a nationally recognized expert in trauma program and emergency services management. She is a results-driven leader with expertise in trauma program operations, providing mentoring and consulting focused on coding and billing, site survey readiness, performance improvement, and operational efficiency.
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Jennifer Brown, MSN, BSHA, RN-BC, CNL, NEA-BC Consultant
Jennifer brings 20+ years of emergency department and trauma program experience for pediatrics and adults in community and academic settings. Her approach involves collaboration and innovation using proven methods and evidence based practice.
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