Following a regularly scheduled trauma site survey in early 2019, the survey team identified critical deficiencies in Mary Bridge Children’s Hospital’s Level II trauma program performance improvement (PI) processes. Failure to perform adequate primary and secondary case review as well as missed opportunities for loop closure and feedback to providers, led to a failure to improve care for the benefit of future patients. Philips led an interim leadership and performance improvement consulting engagement to develop a comprehensive corrective action plan that improved performance to meet state trauma designation standards.
Watch the webinar to learn how our consultants helped Mary Bridge Children’s Hospital:
- Validate retaining Level II Pediatric Trauma Center designation
- Implement PI monitoring and documentation plan
- Resolve site survey deficiencies
- Maintain compliance with trauma center standards