Creating calming environments in the ED

creating calming environments in the ED

Webinar: Tackling the next pediatric mental health crisis through innovation: creating calming environments in the Emergency Department


Suicide is the second leading cause of death among teens, accounting for more deaths than all other medical illnesses combined, according to the Centers for Disease Control and Prevention (CDC). Recent studies found pediatric emergency department visits for mental health conditions increased during the COVID-19 pandemic – further proving the mental and behavioral health needs of children and teens is now more important than ever.

Watch this webinar to learn with an intent on addressing the increase of mental health emergencies, Children’s Health in Dallas teamed up with Philips to create and pilot new innovative rooms with advanced technology, interactive screens, ambient lighting, sound, and scenery that can be adapted to serve children and teens experiencing a mental health emergency.

A team approach to improving the acoustical environment

About the speakers

Keri Kaiser

Keri Kaiser
Senior Vice President, Chief Marketing & Experience Officer
Children’s Health

Keri is driving significant organizational transformation in the Experience
at Children’s Health. She championed the organization’s focus upon delivering
a consumer-centric strategically differentiated Experience to drive customer satisfaction. She has led cross-organizational multi-functional teams focused
on improving patient access, simplifying the billing and payment process and delivering an integrated digital experience. 


Geneva Burnap, MBA, RN, NEA-BC
Senior Director, Emergency Services
Children’s Health

Geneva began her career at Children’s Health over 25 years ago. She currently serves as the Senior Director of Emergency Services for the organization. In this capacity, Geneva is responsible for the clinical, operational, and fiscal performance of the Children’s Medical Center Dallas Emergency Department, with specific oversight of clinical managers and team leaders for care delivery. 

Keri Kaiser

Senior Consultant
Healthcare Transformation Services, Philips

Renee brings vast clinical and leadership experience, working in community hospitals, academic trauma centers, critical care, helicopter EMS services, and
at a large healthcare system. She focuses on staff recognition and engagement, decreasing turnover, implementing team nursing, and improving collaboration between EMS and the ED team. She has helped implement process changes that have positively impacted patient and staff satisfaction, reduced wait times, and improved throughput.

Share this article

Contact information

* This field is mandatory

Contact details


Company details


You are about to visit a Philips global content page

You are about to visit the Philips USA website.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.