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Webinar: Cultivating change in surgical services

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Historically, surgical services is the hospitals greatest cost and revenue source, and is responsible for approximately 60 to 65% of hospital profitability. In these challenging times, a well-run program is critical to help contribute to hospital profitability. This webinar covers a surgical services assessment and performance improvement implementation conducted at Nash UNC Health Care that had a goal of understanding current operation state, evaluating existing performance improvement initiatives, and developing implementation plans for processes and strategies to expand and take initiatives to the next level. View the webinar recording to discover how Nash was able to implement changes across the surgical continuum to improve first case on-time starts, case duration accuracy, room turnover time, and avoidable cancelations. 

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The presenters

Beth Fuller

Peggy Clifton, RN, MSHA, BSN

Senior Consulting Manager

Peggy brings over 30 years of nursing leadership and consulting experience. A solutions-oriented and results-driven professional, she has managed end-to-end engagements with healthcare clients to introduce a variety of process improvements, systems optimization, workflow standardization, and other performance enhancements. She has implemented key initiatives impacting patient throughput, workflow efficiencies, and capacity management for large healthcare systems.
Lisa Manion

Julie N. Lawler, RN, BSN, CNOR 

Director of Surgical Services, Nash UNC Health Care

Julie’s goal in surgical services was to take her performance improvement initiatives to the next level.  She has more than 20 years of experience in surgical services and is a member of AORN. She has gained great traction with her team and is seen as a dedicated supportive leader of the department. Her goal is to identify and resolve additional concerns within surgical services that are not allowing the optimization of outcomes that she desires for the department. 

Recent success

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