Staff stress, burnout, and disengagement can be symptomatic of today’s busy ED influencing clinical outcomes, turnover, patient experience, and innovation.
Concerned by a lack of employee morale, executives at a Level I Trauma Center in the Northwest requested Philips consultants step-in as Interim ED Manager and Interim ED Assistant Manager. In addition to their daily operational and staff management responsibilities, they completed a comprehensive assessment of the ED culture, developed a cultural improvement plan and led the implementation of the new culture plan.
Results were significant with improvements in employee engagement, patient experience, patient flow metrics, and regulatory compliance. A foundation for continuous improvement had been established.