When an emergency department’s workflow is inefficient, wait times can increase, care is not always provided in a timely manner, and patient and staff satisfaction may suffer. This was the situation at St. Mary Medical Center (SMMC) in Apple Valley, California.
SMMC was struggling with a constrained physical plant space, recurring gaps in ED nursing leadership, prolonged ED lengths of stay, high left without being seen rates, and other performance issues. SMMC executive leadership reached out to Philips to provide interim ED leadership and help address the issues of efficiency, timely care, and patient/staff satisfaction.