ED Performance Improvement

Emergency Department Performance Improvement

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Speak with one of our consultants

 

Please contact our team to explore the opportunities to increase process efficiency for your emergency department. Our consultants have helped many ED teams improve performance to reduce walk-outs, arrival-to-triage, ED length-of-stay, and more. After we've received your inquiry, we will get back to you within two working days. We look forward to talking with you!

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Recent success

  • 87% reduction in arrival-to-room at FirstHealth Moore

    Customer story

    87% reduction in arrival-to-room at FirstHealth Moore

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  • 66.2% ED arrival-to-provider reduction

    Customer story

    66.2% ED arrival-to-provider reduction

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  • 80.5% reduction in arrival-to-triage at CT Children’s

    Customer story

    80.5% reduction in arrival-to-triage at CT Children’s

    Learn more

Meet our leaders

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.
Beth Fuller

Beth Fuller, MS, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.

Helping EDs increase process efficiency

When problems exist in the ED, faulty or obsolete processes are often the cause. Obstacles to optimal performance may impede patient and process flow and can manifest into work-arounds, unnecessary tasks and steps, and untrained or unavailable staff. Employees and physicians want to do a good job but often do not have the right tools to do so.

Through process redesign and daily performance management, our consultants work to enable measurable outcomes in patient, staff, and physician satisfaction. They help improve process turnaround times, staff utilization, and quality service delivery and increase available collectable revenue.

Key Benefits:

  • Comprehensive ED assessment, followed by phased approach to improve day-to-day operations
  • Recommendations to streamline care processes for increased efficiency and throughput
  • Focus on increasing patient, staff, and physician satisfaction
  • Demonstrated results of improved ED performance

An innovative approach

Our consultants become part of the ED team, collaborating with leadership and staff to provide a strategic approach with hands-on implementation support.

 

  • Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews, observations, and a gap analysis of key performance measures.
  • Project planning: A governance structure is recommended, patient flow and transitions reviewed, strategies and metrics prioritized, and work teams established to analyze processes.
  • Implementation: Our consultants assist staff-led work groups to design and test several change scenarios, implement new processes, and embed sustainable change.
  • Executive summary: The program initiatives with results, impact on staff engagement and patient satisfaction, and long-term plans for ongoing success are presented to management.

Proven results*

Philips Blue Jay Consulting has a legacy of delivering exceptional performance improvement results in emergency departments, including:

 
  • Decreased left without being seen (LWBS)
  • Decreased arrival-to-triage
  • Decreased arrival-to-provider
  • Increased collectable revenue
  • Increased patient satisfaction

Increased ED process efficiency and patient satisfaction

Increased ED Process efficiency results
Increased ED Process efficiency results

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.
Beth Fuller

Beth Fuller, MS, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.