Empowering patients with the Ambient Experience in-bore Connect
Reducing patient stress to improve MR imaging outcomes
MRI, one of the most common imaging exams, presents a challenge for many patients. Ambient Experience for MRI solution already contributes to a positive patient and staff experience. The unique Ambient Experience in-bore Connect takes this experience to another level by providing information and guidance to the patient during scanning as well as information about scan progress. Studies* at Herlev Gentofte University Hospital in Denmark and Chiba Hospital Japan- have shown that Ambient Experience in-bore helps reduce the number of rescans.
Number of interrupted scans in a year in the six scanning rooms
By reducing patient motion, we also reduce repeat scans, waiting times, rescheduling and staff overtime."
Michel Nemery, Chief Physician, Department of Radiology
Herlev Gentofte University, Denmark
The Herlev Gentofte University Hospital in Denmark compared the number of interrupted examinations before and after installation of the in-bore solution and compared to the experience with other scanners in the facility.
The data shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution.
From the moment your patient is moved into the scanner – the point at which people report the most stress – through the conclusion of the examination, your patient will get a personalized and supportive experience. You can create an atmosphere that transports them out of the imaging suite into a relaxing environment of their choice.
The Ambient Experience in-bore Connect is linked in real-time with the Philips MR scanning software to provide information and guidance to the patient during scanning as well as information about scan progress. An immersive video experience distracts and entertains patients while lying in the bore. Comfortable headphones allow patients to receive breath hold cues and a personalized progress bar indicating duration, enhancing compliance.
Studies from Herlev Gentofte University Hospital in Denmark and Chiba University Hospital in Japan demonstrate that:
- Patients reported that they felt more comfortable in the Ambient Experience in-bore Connect
- Patients reported that they have been significantly more satisfied with their MRI examination
- 84% of the patients indicated that the progress-bar helped them to feel calm
- Patients reported that it was significantly easier for them to hold their breath
- Ambient Experience in-bore Connect contributes to outstanding Net Promotor Scores (NPS is a customer loyalty metric)
"Since installing the patient in-bore solution, we have documented a significant drop in anxiety among our patients and increased satisfaction in both patients and staff. The Philips patient in-bore video solution supports our vision to deliver the highest possible level of quality in imaging, care and service – supporting the needs of our patients.”
Michel Nemery, Chief Physician, Department of Radiology
Herlev Gentofte University, Denmark
- White paper
![Realizing productivity gains in MRI]()
Realizing productivity gains in MRI
Focusing more on the patient can boost efficiency in MRI procedures
Click here to learn more - Customer story
![Enhancing the MRI patient and staff experience at Lahey Hospital]()
Enhancing the MRI patient and staff experience at Lahey Hospital
An enhanced patient experience with Ambient Experience In-bore Connect due to its breathold guidance and time duration features.
Click here to learn more - Customer story
![Creating a relaxing oncology environment at Sparks Medical Center]()
Creating a relaxing oncology environment at Sparks Medical Center
Ambient Experience helps transform the PET/CT experience.
Click here to learn more - Customer story
![Increased ED patient volume by 23% at Florida Hospital]()
Increased ED patient volume by 23% at Florida Hospital
Design consulting helps a new pediatric emergency department increase patient volume.
Click here to learn more
Discuss the opportunities in your hospital
Get in touch with one of our consultants to learn how our Ambient Experience solutions can improve your productivity and efficiency, while enhancing the patient and staff experience. After we've received your inquiry we will get back to you within two working days.
Our team
Werner Satter
General Manager Experience Solutions
Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
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Mary Beth Resimius
Business Leader
Mary Beth and her team are responsible for developing and delivering strategic healthcare experience consulting services and solutions. She actively guides the business at a strategic level and engages in customer projects to improving the patient and staff experience.
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