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Performance Improvement Consulting

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Recent success

Cultivating change in surgical services

Performance improvement consulting develop processes and strategies to enhance surgical services at Nash UNC Health Care
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A collaborative approach to improving operational efficiency

During the transition to value-based care, hospitals and healthcare systems must continue to improve operational performance, while reducing associated costs.

Process efficiency and system utilization must increase to support additional patient capacity. Our consultants work collaboratively with management and staff, providing a strategic and phased approach to help achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction.

Performance Improvement Consulting

Imaging Optimization Services

Assessment, strategic guidance, and implementation support focused on streamlining radiology processes and increasing patient throughput as well as the overall patient experience.
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Cardiology Optimization Services

Assessment, strategic guidance, and implementation support to help drive leading practice workflows and improve department efficiency, resulting in enhanced key performance indicators.
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Alarm and Noise Management Consulting

Strategy development and hands-on implementation support to reduce non-actionable alarms and unnecessary noise while standardizing alarm management processes.
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Capital Asset Planning

Comprehensive, long-term capital asset planning including technology deployment, utilization, replacement, and re-deployment to help improve hospital asset management and return on investment.
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TransformAnalytics Performance Dashboards

Online analytics-based dashboards to provide at-a-glance visibility into past and current performance, identify areas of concern, and support new performance improvement initiatives.
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Proven results*

Through collaborative and patient-focused engagements, Philips has helped clients improve performance including:

Enhanced patient and staff satisfaction
Streamlined workflow processes
Improved patient throughput
Increased system utilization
Decreased exam times
Reduced alarms and alarm fatigue

Our team leads

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel has decades of experience in healthcare management with expertise in oncology, radiology, cardiology, hospital performance improvement, and health law. He holds a Juris Doctorate from Concord Law School, an MBA from Oklahoma City University, and a bachelor’s degree in radiologic science from the University of Oklahoma.

Lisa Pahl, RN, BSN, MSN

Principal and Practice Operations Lead

Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management. Her clinical expertise spans Adult Critical Care, NICU and PICU, Telemetry, ED, OR, and PACU and past nursing positions included Critical Care, Telemetry/Step Down, Med/Surg, Float Pool, and Home Health.

Steve Wuench

Solution Analytics Senior Manager

Steve brings expertise in data analytics, clinical operations, informatics, project management, and administration to help hospitals identify performance improvement opportunities. He helps utilize data to improve patient flow while reducing costs.

See how we’ve helped others

Analytics modeling provides data-driven proposal to increase patient throughput at Lowell General Hospital

Helping to transform care by redesigning and implementing a new care management program at AMITA Health

More practice areas

Learn more about our healthcare consulting services for your organization