Performance Improvement Consulting

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Supporting hospitals and patients during COVID-19


Our consultants brings decades of experience in clinical process optimization, patient flow, technology advisory and system integration, and overall care delivery. Our team is dedicated to helping hospitals and your patients during these challenging times.

A collaborative approach to improving operational efficiency

During the transition to value-based care, hospitals and healthcare systems must continue to improve operational performance, while reducing associated costs.


Process efficiency and system utilization must increase to support additional patient capacity. Our consultants work collaboratively with management and staff, providing a strategic and phased approach to help achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction. 

Performance Improvement Consulting

Proven results*

Through collaborative and patient-focused engagements, Philips has helped clients improve performance including:


  • Enhanced patient and staff satisfaction
  • Streamlined workflow processes
  • Improved patient throughput 
  • Increased system utilization
  • Decreased exam times
  • Reduced alarms and alarm fatigue 

Our team leads

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel has decades of experience in healthcare management with expertise in oncology, radiology, cardiology, hospital performance improvement, and health law. He holds a Juris Doctorate from Concord Law School, an MBA from Oklahoma City University, and a bachelor’s degree in radiologic science from the University of Oklahoma.
Lisa Pahl

Lisa Pahl, RN, BSN, MSN

Principal and Practice Operations Lead

Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management. Her clinical expertise spans Adult Critical Care, NICU and PICU, Telemetry, ED, OR, and PACU and past nursing positions included Critical Care, Telemetry/Step Down, Med/Surg, Float Pool, and Home Health.
Steve Wuench

Steve Wuench

Solution Analytics Senior Manager

Steve brings expertise in data analytics, clinical operations, informatics, project management, and administration to help hospitals identify performance improvement opportunities. He helps utilize data to improve patient flow while reducing costs. 

See how we’ve helped others

  • Implementing an alarm management plan at Advocate Aurora Health


    Implementing an alarm management plan at Advocate Aurora Health

    Learn more
  • Cultivating change in surgical services at Nash UNC Health Care

    Customer story

    Cultivating change in surgical services at Nash UNC Health Care

    Learn more
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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