Performance Improvement Consulting to help drive operational efficiency

Imaging | Cardiology | Acute & Emergency Care

Contact us to discuss your current challenges and how we can help you increase process efficiency, throughput, and patient value

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Our consultants can work closely with your team to increase process efficiency, throughput, and patient value

During the transition to value-based care, providers must continue to improve operational performance and the patient experience, while reducing associated costs. Our team can help!


Our consultants work collaboratively with management and clinical staff, providing a strategic and phased approach to help achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction. We can help you increase process efficiency along with system and staff utilization, while enhancing the experience for patient, family, and staff.

Performance Improvement Consulting

Proven results*

Through collaborative and patient-focused engagements, Philips has helped clients improve performance including:


  • Increased process efficiency
  • Reduced operational costs
  • Enhanced patient and staff satisfaction 
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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Meet our leadership team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
Lisa Pahl

Lisa Pahl, RN, BSN, MSN

Principal and Practice Operations Lead

Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management.
JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.

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