Acute and critical care performance improvement
Enhancing workflow efficiency and the patient experience
Acute and critical care settings are uniquely challenging and leaders must balance the often multifaceted and/or life-threatening needs of their patients while trying to achieve the Quadruple Aim. With a unique combination of clinical, operational, experiential, and technological expertise, our consultants identify vulnerabilities, gaps, and other pain points to develop and prioritize recommendations to help address your most complex acute and critical care challenges. Key benefits:
An innovative approach
Our clinical consultants use a design thinking approach and collaborate with your leadership and staff to prioritize, plan, pilot, and evaluate selected improvement opportunities. The goal is to achieve sustainable improvements utilizing leading practices focused on supporting patient safety and positive outcomes, increasing care consistency, and enhancing the patient and staff experience. Patient experience consulting Helping to develop and implement standardized workflow and other processes to reduce unnecessary noise and alerts, modify communication methodologies, and enhance the experience for both patients and staff across a department, hospital, or health system. Telemetry performance improvement Review of existing telemetry care processes to identify and help implement changes designed to reduce costs, capacity issues, and non-actionable alarms while supporting patient safety and quality patient care. ICU performance improvement Review of the ICU patient experience from admission through discharge to help develop and implement process changes for increased efficiency and consistency in ICU care delivery. CMU/Remote monitoring development and activation Supporting the development and migration to a new telemetry strategy from a decentralized to a centralized monitoring model or another remote monitoring model. Analytics performance dashboards Leveraging in-depth data analysis and custom analytics dashboards, in collaboration with a clinical consultant, to provide actionable metrics and support acute and critical care performance improvement.
Proven results*
Through collaborative and patient-focused engagements, our clinical consultants have helped improve acute and critical care performance including:
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.
Meet our people
Lisa Pahl, RN, BSN, MSN Principal and Practice Operations Lead
Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management.
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John Davanzo, MBA, BSN, RN, CEN, EMT-P, NEA-BC, FACHE Consulting Manager
John brings expertise in hospital operations, workflow, and process redesign. He is a regular regional and national presenter on healthcare topics including process and resource efficiency as well as use of simulation in healthcare. He is a Fellow in the American College of Healthcare Executives. His clinical expertise includes emergency care, pre-hospital care, and pediatric and adult ICU.
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Optimizing a telemetry monitoring program at Huntsville Hospital
Clinical consultants identify various opportunities to improve telemetry and alarm management processes.
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Helping to create an alarm management roadmap
Delivering alarm management performance improvement expertise to reduce non-actionable alarms
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32% reduction in non-actionable alarms at AU Health
Alarm management consulting helped reduce non-actionable alarms by 32% in 3 months with no adverse patient outcomes identified.
Latest insights from our experts
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