Cardiology Optimization

Cardiovascular performance improvement

Improving operational efficiency throughput with workflow redesign

As cardiovascular teams must continue to increase patient throughput and enhance patient care, our consultants can help you increase operational efficiency and patient capacity.

Staff and system utilization must be optimized, scheduling processes must be refined, and wait times must be minimized – all in an effort to improve patient throughput. We can help you improve workflow, leverage best practices, and implement new processes to reach department KPIs and performance goals.

An innovative approach

Using an innovative and collaborative approach, our consultants help identify strengths and weaknesses, redesign workflows, implement new processes, and monitor long-term results.


  • Assessment: Based on data analysis, an assessment is completed to determine baseline performance. Stakeholder interviews and observations are conducted and a gap analysis of key performance measures is developed.
  • Patient experience review: Leveraging an insights-based view of the patient journey, opportunities for improvement are identified. Work teams are established, each focused on a specific process or KPI (technology, workflow, scheduling, etc.). A market assessment helps determine strategic goals and new or revised clinical areas of focus.
  • Recommendations: Collaborating with clinical and management teams, prioritized recommendations focus on improving clinical process efficiency and patient throughput. New processes are tested and validated, or changed if necessary.
  • Implementation: Our consultants assist in implementing new processes and embedding sustainable change management programs.

Philips consulting provided an opportunity to engage teams in a transparent and collaborative assessment to highlight areas for improvement; and it demonstrated the potential value of an automated operational dashboard to drive continuous improvement.” 

Christopher Dillon, MBA

VP, Integration and Strategy, UVMHN Medical Group

Proven results*

Through patient-focused engagements, our consultants have helped clients achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction:


  • Increased system utilization and decreased exam times
  • Improved patient workflow
  • Enhanced processes supports patient and staff satisfaction as well as staff retention

Cardiology Patient Flow Measures #1 infographic
Cardiology Patient Flow Measures #2 infographic

Our people

Patrick Lerou

Deb Thompson, MBA, BSN, RN

Senior Consulting Manager, Cardiology

Deb brings over 25 years of cardiology nursing and leadership experience. She provides performance improvement strategies with hands-on process change support for interventional as well as noninvasive cardiology in the acute care and outpatient settings.

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Chris Comeau

Christian Comeau, FACHE, R.T. (R)(VI)(CI)(ARRT)

Senior Consulting Manager, Cardiology

Chris brings 18+ years of hospital leadership expertise across academic and community medical centers. Chris has strong experience as a process improvement practitioner, and is Lean Six Sigma Black Belt certified. He holds certifications beyond radiology in vascular and cardiovascular intervention. 

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* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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