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Cardiology Optimization Services

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Recent success

  • 20% reduced Cath Lab wait times at WMCHealth

    Customer story

    20% reduced Cath Lab wait times at WMCHealth

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More customer stories

Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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Colleen Hirschkorn

Colleen Hirschkorn, MPA, BSN

Senior Consulting Manager

Colleen brings vast expertise in process improvement, clinical nursing, strategic planning, operational management, stakeholder engagement, and nursing leadership development. She spent years practicing critical care and emergency care nursing.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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Improving operational efficiency throughput with workflow redesign

As cardiology teams must continue to increase patient throughput and enhance patient care, our consultants can help you increase operational efficiency and patient capacity.
 

Staff and system utilization must be optimized, scheduling processes must be refined, and wait times must be minimized – all in an effort to improve patient throughput. We can help you improve workflow, leverage best practices, and implement new processes to reach department KPIs and performance goals.

An innovative approach

Using an innovative and collaborative approach, our consultants help identify strengths and weaknesses, redesign workflows, implement new processes, and monitor long-term results.

 

  • Assessment: Based on data analysis, an assessment is completed to determine baseline performance. Stakeholder interviews and observations are conducted and a gap analysis of key performance measures is developed.
  • Patient experience review: Leveraging an insights-based view of the patient journey, opportunities for improvement are identified. Work teams are established, each focused on a specific process or KPI (technology, workflow, scheduling, etc.). A market assessment helps determine strategic goals and new or revised clinical areas of focus.
  • Recommendations: Collaborating with clinical and management teams, prioritized recommendations focus on improving clinical process efficiency and patient throughput. New processes are tested and validated, or changed if necessary.
  • Implementation: Our consultants assist in implementing new processes and embedding sustainable change management programs.

Proven results*

Through patient-focused engagements, our consultants have helped clients achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction:

 

  • 20% reduction in cath lab patient wait times at WMCHealth
  • Increased system utilization and decreased exam times
  • Improved patient workflow
  • Enhanced processes supports patient and staff satisfaction as well as staff retention
Cardiology Patient Flow Measures #1 infographic
Cardiology Patient Flow Measures #2 infographic
brochure icon
Download solution overview

Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

I understand
Colleen Hirschkorn

Colleen Hirschkorn, MPA, BSN

Senior Consulting Manager

Colleen brings vast expertise in process improvement, clinical nursing, strategic planning, operational management, stakeholder engagement, and nursing leadership development. She spent years practicing critical care and emergency care nursing.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Related services

 

Learn more about our healthcare transformation services for your organization

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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