Enterprise throughput performance improvement

Optimizing patient flow and engagement across the care continuum 


Improving patient flow across the care continuum can have a significant positive impact on the quality of care as well as operational efficiency and patient satisfaction.


An effective balance between supply and demand for beds and services coupled with strong care coordination is critical to reduce inefficiencies that impact timely care and support improved outcomes. Our consultants apply an orchestrated set of interventions at multiple levels of the enterprise, engaging with patients and staff to co-create sustainable solutions.

An innovative approach


Our consultants work to uncover imbalances between existing supply and demand. We effectively use data to quantify the current state, map the experience, and develop solutions to build flexibility and resilience.


Data analysis: We begin by partnering with clients to conduct an initial data review and comprehensive data analysis. Analyzing metrics associated with patterns of inflow, patient volumes and throughput events assist in determining the impact on resource capacity.


Assessment: Review of the current flow uncovers strengths, inefficiencies, and gaps in care coordination for a deeper recognition of bottlenecks that impede flow. Onsite interviews and observations are conducted to validate findings.


Opportunities: Initiatives are identified for improved access, better communication and multidisciplinary collaboration, greater predictability during surges, and data driven decision-making to predict and manage constraints. Recommendations are made to address the organization’s specific challenges.


Implementation: Our consultants collaborate to prioritize and implement the agreed upon solutions that will transform patient flow across the continuum. They facilitate stakeholder workgroups to optimize future state, enhance flow, create data awareness and processes, and embed sustainable practices.

Proven results*


Our experienced clinical consultants have helped clients achieve sustainable results:


  • Reduction in geometric mean length of stay
  • Decrease in emergency department, critical care, and post-anesthesia care unit boarding times
  • Improvement in patient satisfaction scores
  • Enhancement of patient flow

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Meet our team

Beth Fuller

Peggy Clifton, RN, MSHA, BSN

Senior Consulting Manager

Peggy brings over 30 years of nursing leadership and consulting experience. A solutions-oriented and results-driven professional, she has managed end-to-end engagements with healthcare clients to introduce a variety of process improvements, systems optimization, workflow standardization, and other performance enhancements. She has implemented key initiatives impacting patient throughput, workflow efficiencies, and capacity management for large healthcare systems.

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