Performance Improvement

Imaging Optimization Services

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Recent success

  • Improved imaging workflow supports volume growth

    Customer story

    Improved imaging workflow supports volume growth

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  • Improving MR scheduling and workflow processes

    Customer story

    Improving MR scheduling and workflow processes

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Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
Kelly Gabele

Kelly Gabele, MBA, RT

Senior Consulting Manager

Kelly brings experience and dedication in support of imaging operational efficiency, program development, and service line expansion. She has been instrumental in improving workflow and enhancing the patient and provider experience. 

Improving workflow efficiency for imaging services

Many patients have an imaging procedure at some point during a hospital visit or stay and the experience is an important component of their loyalty and retention to a health system. Our consultants provide strategic guidance and hands-on implementation support to streamline radiology processes, increase patient throughput and enhance the patient experience.

Working collaboratively with an imaging department, we help identify operational inefficiencies and recommend opportunities to improve workflow and staff efficiency, scheduling processes, and system utilization while decreasing exam times.

An innovative approach

Using an innovative Design Thinking methodology, we focus on solution options and work with your team to create a preferred future state.

  • Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews and observations, and a gap analysis of key performance measures.
  • Patient experience review: Creation of an insights-based view of the patient journey identifies opportunities for improvement.
  • Recommendations: Collaborating with your clinical and management teams, we provide prioritized recommendations to increase clinical process efficiency and patient throughput.
  • Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs, as needed.
Radiology Patient Flow Measures #2

Proven results*

Through innovative, collaborative, and patient-focused engagements, Philips has helped clients achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction.
Results performance improvement Schedule Analysis
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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