Performance Improvement

Imaging Optimization Services

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Recent success

  • Improved ultrasound efficiency at Lakeland

    Customer story

    Improved ultrasound efficiency at Lakeland

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  • Improving the MR workflow processes

    Customer story

    Improving the MR workflow processes

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Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
Julie Collins

Julie Collins, BSN, MBA, IMBA

Performance Improvement Assessments Lead

Julie brings vast experience as a performance-driving healthcare administrator with leadership expertise in operations, nurse management, and radiology administration. She works to maximize efficiency and productivity and focuses on long-term goals.

Improving workflow efficiency for imaging services

Many patients have an imaging procedure at some point during a hospital visit or stay and the experience is an important component of their loyalty and retention to a health system. Our consultants provide strategic guidance and hands-on implementation support to streamline radiology processes, increase patient throughput and enhance the patient experience.
 

Working collaboratively with an imaging department, we help identify operational inefficiencies and recommend opportunities to improve workflow and staff efficiency, scheduling processes, and system utilization while decreasing exam times.

An innovative approach

Using an innovative Design Thinking methodology, we focus on solution options and work with your team to create a preferred future state.

 
  • Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews and observations, and a gap analysis of key performance measures.
  • Patient experience review: Creation of an insights-based view of the patient journey identifies opportunities for improvement.
  • Recommendations: Collaborating with your clinical and management teams, we provide prioritized recommendations to increase clinical proacess efficiency and patient throughput.
  • Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs, as needed.
Radiology Patient Flow Measures #2

Proven results*

Through innovative, collaborative, and patient-focused engagements, Philips has helped clients achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction.
  • Enhanced patient and staff satisfaction
  • Decreased exam times, improved workflow efficiency, and enhanced patient satisfaction at Lakeland Regional Medical Center
  • Streamlined daily processes and improved patient throughput in 3 months at Lowell General Hospital
  • Structured daily huddles for resolution of issues (with focused agenda) at a large, academic hospital network
Results performance improvement Schedule Analysis

Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
Julie Collins

Julie Collins, BSN, MBA, IMBA

Performance Improvement Assessments Lead

Julie brings vast experience as a performance-driving healthcare administrator with leadership expertise in operations, nurse management, and radiology administration. She works to maximize efficiency and productivity and focuses on long-term goals.
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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