Improving the patient experience for better image outcomes

Lahey Health was intrigued by the collaborative approach of Philips including it’s deep consumer experience, and its dedication to technology solutions that integrate data, reduce complexity, and improve outcomes. The health system was seeking a partner that was committed to working closely with its own teams to help them implement innovative technology that could help improve patient and staff’s experience.

 

For many patients, getting a stressful MRI experience may interfere with scan quality and lead to repeat scans. The combination of the long exam time, a confined space, and loud MRI noises leads to claustrophobia in some 15% of patients¹ and motion disruptions in another 20%². Beyond negatively impacting workflow and department financial goals, compromised images and rescans may adversely affect a patient’s experience.

 

The enhanced patient experience at Lahey Health facilities starts the moment patients walk in the door, where a soothing environment with sound, video projection and dynamic lighting eases discomfort and provides positive distraction. By using technology designed with the entire patient journey in mind, Lahey Health allows the patient to select the lighting and video content prior to the exam, which adds to the experience to create happier patients and quality results.

 

“Collaborating with Philips, we’re working smarter, faster and more efficiently – to the ultimate benefit of our patients,” noted Christoph Wald, MD, PhD, MBA, FACR, Chairman, Department of Radiology at Lahey Hospital & Medical Center. “We’re focused on delivering confident diagnoses coupled with experiences that put patients at ease and that facilitate the work of our technologists and radiologists.”