Customer Services Solutions | Philips Healthcare

What do we mean when we say we’re Aiming for Zero? Simply, we want to work with you towards a common goal: reducing unplanned medical equipment downtime.

It’s an ambitious target. But it’s definitely worthwhile. Because every step closer to achieving our goal will maximize your productivity and therefore increase the amount of care for your patients.

We partner with you in an advanced way, focusing on predictive and proactive rather than reactive maintenance. Proactive maintenance enables issues to be addressed before they impact your ability to provide continuous care. With medical equipment that is always on and ready, you are well-positioned to deliver continuous and premium patient care.

Together we can elevate the potential of your hospital management and operational efficiency.

Stay informed on our services to reduce unplanned equipment downtime.

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We work with partners and distributors who may contact you about this Philips product on our behalf.

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I hereby consent to processing of my personal data and sensitive personal data (if any) and transfer of such data abroad, in accordance with the Privacy Notice that can be found here.

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I hereby agree to receive by email or telephone information about Philips products, services, events and promotions, including information by mail that is appropriate to me, taking into account my activities and preferences, including the Expectations I have indicated / and in this form.

I agree that Philips may share my personal information with authorized resellers of its Philips products and equipment in order to meet my expectations as stated in this form.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behavior. I can revoke my consent at any time.

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We now work proactively rather than reactively if an issue occurs. This reduces the likelihood of costly downtime and, in turn, minimizes the impact on patients.”

Peter Heidi, Head of Hospital Technology, Marienhospital

Aiming for Zero downtime

Predictive maintenance is on the rise. We envision that, by 2018, one in

every five system service events will be triggered by careful analysis of

system data - and will therefore take place before any major issues arise.

Three ways to help increase your uptime: Download the infographic ›

Reactive customer call handling and maintenance service

Customer informs Philips of a problem experienced with the product. Philips will diagnose the problem remotely and if possible resolves the issue remotely.

Otherwise a field service engineer will be dispatched with guidance and needed parts for a single visit repair.

Alert response

Alerts that are generated by the device itself or equipment installed at the hospital facility indicating that critical system and/or environmental parameters and conditions are out of specification.

Proactive monitoring

By means of data analytics algorithms, machine and service data is constantly analyzed to identify patterns and trends. These notifications are predictive in nature, enabling a service action to be scheduled in advance without interrupting regular clinical workflow.

Aiming for Zero downtime is now a goal throughout Philips.

Taking control of radiation dose

By continuously looking for ways to efficiently manage radiation dose during clinical procedures we help enable overall reduced radiation exposure for patients and staff. Read more

Keep assets up and running

We put our experience, expertise, and commitment to work for you to help you get the most from your Philips systems every day. Read more

Make the most of your systems

We can remotely identify imaging system errors, diagnose, troubleshoot and implement repairs. Our proactive remote services can help manage both your Philips and non-Philips systems without disrupting routines. Read more

Resources

Highlights

An interview with Jan Vermeulen

Learn more about this campaign in an interview with the head of Imaging Customer Services, Jan Vermeulen.

An introduction to Aiming for Zero

See what Aiming for Zero unplanned downtime is all about, and how we can get there – together.

Whitepapers, infographics, and other resources

Stay informed

Linkedln

The healthcare industry is changing, and so are we…

@PhilipsHealth

Jan Vermeulen explains Aiming for Zero.

Read and share!

Innovation + you blog

Jan Vermeulen shares his view on our

Aiming for Zero initiative

Yes, I want to reduce unplanned downtime!

How can we help you?

Contact information

* This field is mandatory

Country

First name*

First name (phonetic)

Last name*

Last name (phonetic)

Salutation

Academic title

Email address*

Business phone

Company*

Job title

Industry

Function

Specialty

Department

State or Province

City

Address

Zip or Postal Code

By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

Follow up information

Preferred method of contact

Best time to call

Estimated time of purchase

Comments

I hereby consent to processing of my personal data and sensitive personal data (if any) and transfer of such data abroad, in accordance with the Privacy Notice that can be found here.

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I agree that Philips may share my personal information with authorized resellers of its Philips products and equipment in order to meet my expectations as stated in this form.

Final CEE consent

Aiming for Zero unplanned equipment downtime

Contact information

Aiming for Zero downtime

Aiming for Zero downtime is now a goal throughout Philips.

Taking control of radiation dose

Keep assets up and running

Make the most of your systems

Resources

Highlights

An interview with Jan Vermeulen

An introduction to Aiming for Zero

Whitepapers, infographics, and other resources

Stay informed

Linkedln

The healthcare industry is changing, and so are we…

@PhilipsHealth

Innovation + you blog

Yes, I want to reduce unplanned downtime!

Contact information

Aiming for Zero

unplanned equipment
downtime