“We don’t represent ourselves, we represent the company We hold daily “share cases” and give each other troubleshooting tips. Helping each other helps us helps our customers.”
Words that describe me best
What inspires me
Our equipment is attached to a patient. If it’s not working right, it could affect a diagnosis or treatment.
Secret to my success
I go above and beyond to deliver great customer service. My primary objective is to understand our customer’s concerns and value their time.
Proudest professional moment
Philips donated an ultrasound machine to the college I was taking classes at for us to practice on. I was very proud.
Customers are upgrading to systems that allow us to fix issues remotely. It’s incredibly helpful for them.
“Some cases are not easy to solve, and I listen carefully to understand the issue. I speak four languages – and I’m learning Korean – and sometimes customers appreciate it when I speak their primary language.”
— Lamiae Al Hammad
Count on us
With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:
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