Customer Services

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Award-winning service you can depend on


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Awards and achievements

At Philips, we believe it is important to report on our progress toward the goals we set for ourselves. The unbiased assessments of third-party organizations, along with honest feedback from customers and partners, provide invaluable resources for advancing the breadth and quality of our portfolio.


We are proud of the recognition we’ve earned over the years in so many areas – from imaging to design to sustainability – and we are pleased to share some of our accomplishments here.

Best Service in PET Imaging 

Philips has been recognized by IMV as the 2017-2018 category winner for Best Service in PET Imaging.  This award acknowledges the combined performance of an exceptional Philips service delivery team and service innovation by design within Philips PET CT products. With customizable maintenance and performance services, Philips works as a trusted service provider to help our customers get the most from their PET CT imaging systems.
IMV award 2018

IMV ServiceTrak™ ranking

IMV award imaging

Philips leads in Service, Customer Satisfaction and System Performance for 2017-2018 IMV ServiceTrak ™ awards in diagnostic imaging equipment

Philips is committed to providing its customers with service that goes beyond reacting to problems, taking a proactive and preventative approach to drive performance. Affirming this commitment are top awards across diagnostic imaging in the areas of ultrasound, interventional x-ray, RF x-ray, and PET CT. This is a reflection of the relationships we’ve built with our customers, and their trust in the value we bring them and their patients.

About IMV ServiceTrak

IMV Medical Information Division is a marketing research and consulting firm founded in 1977, specializing in medical imaging and other advanced healthcare technology markets. IMV's market research services, in combination with its databases of U.S. imaging sites with selected modalities, provide clients valuable assistance in strategic planning, customer satisfaction, product development, and sales initiatives.


ServiceTrak reports provide an objective, non-anecdotal benchmark of service levels as measured by actual customer experiences and impressions. Respondents are drawn from a randomized database of U.S. imaging sites.

Definitive diagnostics

Confident diagnostics

For the fifth year running, Philips ranked highest in overall service performance and overall service engineer performance for imaging and ultrasound systems, based on customer responses to the 2017 IMV ServiceTrak survey. If your system is down, rest assured that Philips will have you up and running with the utmost competence, timeliness, and professionalism.


Reliable systems saves valuable time, which allows for efficient, productive staff focused on patient care. Our expert teams are meticulously trained in the countless skills they need to keep systems up and running, support definitive diagnostics and shrink downtime.

KLAS category leader 2018

KLAS Category leader:
Advanced Visualization

Philips IntelliSpace Portal received prestigious 2018 KLAS Category Leader for Advanced Visualization in the 2018 Best in KLAS: Software & Services report2. A comprehensive, advanced data integration, visualization, and analysis platform to enhance diagnostic confidence, the platform combines clinical data from various modalities across the health system using artificial intelligence to enhance clinical workflows. The KLAS award recognizes Philips' ongoing commitment to helping drive improved treatment and outcomes, support appropriate imaging and treatment, simplify data and insight gathering, and reduce costs.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit

Improving the lives of more than 2 billion people3

Philips is dedicated to creating a healthier future with you. We support your objectives of achieving better outcomes at lower costs while improving the patient and clinician experience. We partner with our customers to unlock the collective genius of data, technology – and, most importantly, people – to drive the healthcare industry as a whole toward its core mission of making life better.
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More awards, achievements and accolades

Partnering with Philips means joining a team recognized around the world for our successes in multiple fields. Our green initiatives position us as a leader in best practices toward a healthier future for the world, while our brand’s strength and our design prowess has earned us acclaim from globally renowned organizations.


All of these, along with our consistently high IMV rankings, combine to make Philips a trusted partner for healthcare organizations all around the world.

iF design award

In 2016, Philips rose to #1 in the international iF ranking for design6, one of the longest running and highly regarded design competitions in the world. The 48 design awards we earned reflect the increasing importance to the Philips mission of communication, concept and service design.
Reddot design award
Philips design excellence was recognized with 37 prestigious Red Dot awards in 2016, including a “Red Dot: Best of the Best”7 award for the Lumify Ultra-Mobile Ultrasound solution.
Dow Jones Index

Philips became the Industry Group Leader (the highest position) in the Capital Goods category in the 2016 Dow Jones Sustainability Index5, achieving the highest possible scores in three sections, including our initiatives in climate strategy and operational eco-efficiency.

ISO 55000 certification

In 2016, Philips earned ISO 55000 certification.

The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies.10 ISO 55000 is intended for use by organizations who are:


  • Considering how to improve the realization of value for their organization from their asset base
  • Involved in the establishment, implementation, maintenance and improvement of an asset management system
  • Involved in the planning, design, implementation and review of asset management activities, along with service providers


The adoption of ISO 55000 enables an organization to achieve its objectives through the effective and efficient management of its assets. The application of an asset management system provides assurance that those objectives can be achieved consistently and sustainably over time.

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Customized service agreements

We know that one size does not fit all – each healthcare facility has its own priorities. From shared services to the most basic service agreement or to the most comprehensive, Philips helps every customer find the right fit in proven service solutions.

We are meeting the challenges of today’s demanding healthcare environment with adaptable services that give you one provider, one point of contact, one solution: yours.

By teaming with Philips to support and maintain your systems, you can keep your focus where it matters most: delivering better care to more people at a lower cost.



  1. Results based on IMV ServiceTrak™ survey data Jan–Dec 2018
  2. The complete 2018 Best in KLAS: Software & Services report can be found at
  3. Source:
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