Customer Services
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Award-winning service you can depend on

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Awards and achievements

At Philips, we believe it is important to report on our progress toward the goals we set for ourselves. The unbiased assessments of third-party organizations, along with honest feedback from customers and partners, provide invaluable resources for advancing the breadth and quality of our portfolio.

 

We are proud of the recognition we’ve earned over the years in so many areas – from imaging to design to sustainability – and we are pleased to share some of our accomplishments here.

IMV ServiceTrak™ ranking

IMV award imaging

Philips leads in Service, Customer Satisfaction and System Performance for 2017-2018 IMV ServiceTrak ™ awards in diagnostic imaging equipment

Philips is committed to providing its customers with service that goes beyond reacting to problems, taking a proactive and preventative approach to drive performance. Affirming this commitment are top awards across diagnostic imaging in the areas of ultrasound, interventional x-ray, RF x-ray, and PET CT. This is a reflection of the relationships we’ve built with our customers, and their trust in the value we bring them and their patients.

About IMV ServiceTrak

IMV Medical Information Division is a marketing research and consulting firm founded in 1977, specializing in medical imaging and other advanced healthcare technology markets. IMV's market research services, in combination with its databases of U.S. imaging sites with selected modalities, provide clients valuable assistance in strategic planning, customer satisfaction, product development, and sales initiatives.

 

ServiceTrak reports provide an objective, non-anecdotal benchmark of service levels as measured by actual customer experiences and impressions. Respondents are drawn from a randomized database of U.S. imaging sites.

KLAS category leader 2018

KLAS Category leader:
Advanced Visualization

Philips IntelliSpace Portal received prestigious 2018 KLAS Category Leader for Advanced Visualization in the 2018 Best in KLAS: Software & Services report2. A comprehensive, advanced data integration, visualization, and analysis platform to enhance diagnostic confidence, the platform combines clinical data from various modalities across the health system using artificial intelligence to enhance clinical workflows. The KLAS award recognizes Philips' ongoing commitment to helping drive improved treatment and outcomes, support appropriate imaging and treatment, simplify data and insight gathering, and reduce costs.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

Improving the lives of more than 2 billion people3

Philips is dedicated to creating a healthier future with you. We support your objectives of achieving better outcomes at lower costs while improving the patient and clinician experience. We partner with our customers to unlock the collective genius of data, technology – and, most importantly, people – to drive the healthcare industry as a whole toward its core mission of making life better.
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Customized service agreements


We know that one size does not fit all – each healthcare facility has its own priorities. From shared services to the most basic service agreement or to the most comprehensive, Philips helps every customer find the right fit in proven service solutions.

We are meeting the challenges of today’s demanding healthcare environment with adaptable services that give you one provider, one point of contact, one solution: yours.

By teaming with Philips to support and maintain your systems, you can keep your focus where it matters most: delivering better care to more people at a lower cost.

References

 

  1. Results based on IMV ServiceTrak™ survey data Jan–Dec 2018
  2. The complete 2018 Best in KLAS: Software & Services report can be found at www.klasresearch.com
  3. Source: https://www.philips.com/a-w/about/sustainability/lives-improved.html

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