For information on Philips' response to the COVID-19 pandemic, please click here.
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COVID 19

Patient engagement

Solutions to help ease the burden of COVID-19 by enabling care teams to communicate directly with their patients.

Recover with digital engagement

At Philips Patient Engagement Solutions, we’ve been collaborating closely with our healthcare partners to help combat the spread of COVID-19.

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Return to operations

Help recover exam volumes by encouraging patients to reschedule with the right precautions. Help improve appointment preparation and increase throughput via timely communications.
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Virtual waiting room

Leverage status changes in the EHR to trigger text-message notifications instructing patients on how to safely access the facility. Patient Engagement Manager’s virtual waiting room can replace the traditional waiting room and minimize contact between patients, families, and staff.
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Telehealth transition

Guide your patients to their virtual visits with appointment reminders, education, and instructions designed to set appropriate expectations, improve show rates, limit delays, and alleviate the anxiety associated with the adoption of a new technology.
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Broadcast messaging

Deliver one-off messages to any subset of the patient population within minutes. Designed to reach patients with rapidly evolving information on community best practices and changes to patient access.
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Screen patients for COVID-19

Perform digital triaging to assess symptoms and exposure to COVID-19. Record patient responses directly back into the EMR.
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Last mile navigation

Deliver step-by-step instructions to navigate patients through changes to patient access protocols and new intake practices needed to help keep patients and staff safe.

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