Powerful patient engagement at scale
End-to-end patient management designed for the enterprise.
Automate patient outreach so you can focus on patient care
By automatically triggering the right communication at the right time, Patient Navigation Manager guides your patients through a premium care experience.
Transform the way you engage and educate your patients
Comprehensive suite of solutions
Design a unified patient engagement strategy at the service line, department and enterprise levels.
Customizable content
Start with proven program templates and best-practice scripting that can be tailored to specific patient needs.
Scalable platform, seamless integration
Cloud-based software is designed to fit seamlessly with your EHR using automated, bidirectional, real-time data transfer.
Actionable reporting and optimization
Evaluate program content and messaging based on outcomes analysis, staff insights and patient feedback.
Results that speak for themselves
Patient Navigation Manager is the most clinically-researched patient communication software. Our depth of experience in digital health, breadth of talent across client services, project management expertise and technical capabilities have allowed us to achieve up to:
86%
reduction in same-day cancellations1
45%
reduction in no-shows2
30%
increase in referral conversion efficiency3
60.4
NPS score4
Help reduce patient anxiety and improve preparedness through education
Patient-centered communications
We understand it’s important to treat patients not only on the basis of symptoms and scientific evidence, but with consideration to the patient as an individual with unique needs, concerns and preferences.
Patient Navigation Manager has been extremely helpful accelerating our requests as we navigate this difficult time ... Providing timely and updated information has been critical in our efforts to keep both our staff and patients safe during this pandemic.
Kathleen Masters
Sr. Manager, Ambulatory Performance, Boston Medical Center
Enhancing the physician-patient relationship
Strengthen your relationship with patients by extending care beyond the walls of your practice.
Additional resources
Research cases and summaries
Learn about our collaborations with leading academic medical centers.
Customer case studies
Read about how we’ve teamed up to help customers solve challenges in healthcare.
Brochures and solution overviews
Discover overviews of our work and results across the spectrum of medical specialties.
Images are simulated and used as examples.
1. Balakrishnan AS, Nguyen HG, Shinohara K, Au Yeung R, Carroll PR, Odisho AY. A Mobile Health Intervention for Prostate Biopsy Patients Reduces Appointment Cancellations: Cohort Study. Journal of medical Internet research. 2019;21(6):e14094.12
2. Solonowicz O, Stier MW, Kim K, Kupfer SS, Sengupta N. 860 Digital Navigation Improves No Show Rates and Bowel Preparation Quality for Patients Undergoing Colonoscopy - A Randomized Controlled Study. Gastroenterology. 2020;158(6):S-176.13
3. Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated Patient Navigation Platform Increases Referral Conversion for Surgical Consultations. Paper presented at: Connected Health Conference 2018; Boston, MA.
4. Based on internal data.
