Patient Navigation Manager
Woman on phone

Powerful patient engagement at scale


End-to-end patient management designed for the enterprise.

Powerful patient engagement at scale


End-to-end patient management designed for the enterprise.

    Philips has partnered with academic medical centers across the U.S. to help care teams engage with patients effectively, using Patient Navigation Manager.

    Research

    Yale New Haven Hospital

    Yale New Haven Hospital

    Philips partnered with Yale New Haven Hospital to help reduce no-show rate, improve patient preparedness for scans, improve patient satisfaction, and ultimately increase revenue for the hospital.
    University of California San Francisco Urology research thumbnail

    University of California at
    San Francisco

    Our research at UCSF found significant reductions in overall cancellations and reschedules for patients receiving prostate biopsies with Patient Navigation Manager.
    University of Chicago research thumbnail

    University of Chicago

    Research conducted at UCH’s GI department found a significant decrease in no-shows and bowel prep quality for patients receiving colonoscopies.
    Brigham Health research thumbnail

    Brigham Health

    We’ve worked with multiple departments at Brigham Health to evaluate the affect of our solution on referral conversion efficiency, no-shows, portal adoption, patient satisfaction, and patient preparedness.
    Massachusetts General Hospital research thumbnail

    Massachusetts General Hospital

    We worked with the GI department at MGH to evaluate operational efficiency, quality of care, and patient satisfaction while using our digital reminder program.
    Doctor peering

    Mount Sinai

    This collaboration evaluated our solution’s effectiveness in improving patient satisfaction and knowledge after sinus surgery.

    Customer case studies

    Boston medical center

    Philips-Boston Medical Center

    We teamed up with Boston Medical Center (BMC) to design and launch a program across 33 ambulatory departments to help improve communication and outreach to BMC's diverse patient population

    Brochures

    Solution overview

    Patient and doctor discussing

    General

    A general overview of our work and results across the spectrum of medical specialties.
    Patient prepping for radiology treatment

    Radiology

    An overview of our offerings for radiology departments.
    Educational video on phone

    Patient education videos

    Educate your patients on their upcoming procedures with animated videos and help ease their anxiety.
    Clinician analyzing on computer

    Patient engagement analytics

    In collaboration, Philips united patient engagement and analytics technologies together to help recover radiology exam volumes to pre-COVID-19 levels.

    COVID-19

    Patient and doctor walking down hall

    Return to operations

    A look at how Patient Navigation Manager can help hospitals and clinics screen patients for COVID-19 and return to normal operations.
    Family in car

    Virtual waiting room

    Leverage status changes in the EHR to trigger text-message notifications instructing patients on how to safely access the facility. Patient Navigation Manager's virtual waiting room can replace the traditional waiting room and minimize contact between patients, families, and staff.

    Related articles and news

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    Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows
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    Philips and openDoctor partner to deliver unprecedented digital front door experience in radiology
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    The doctor will see you now: How SMS helps Philips Patient Management deliver a new waiting room experience 
    Man using phone
    How digital patient management is helping radiology patients overcome their COVID-19 concerns 
    Philips page on phone regarding COVID
    Keeping patients safe and personalizing care during COVID-19 at leading U.S. medical centers
    Patient engaging with clinician
    "Is patient-centered imaging better imaging?" 
    Man in suit
    Seven innovations in radiology workflow that are improving efficiency and quality of care 
    CFOs discussing pandemic video thumbnail
    Twilio CFO on software demand amid pandemic and collaboration with Philips 
    HSCIO webinar video thumb
    HSCIO webinar: Digital transformation: Is your data actionable enough to lead the journey? 
    Doubling down video thumbnail
    Doubling Down: How digital health’s acceleration is redefining engagement 
    AHRA webinar COVID 19 thumbnail
    AHRA webinar: Patient engagement in the post-COVID-19 world
    Seven ways COVID-19 is accelerating digital transformation in healthcare article thumbnail
    Seven ways COVID-19 is accelerating digital transformation in healthcare
    Virus icons
    Patient engagement, at-home screening & remote COVID-19 patient monitoring
    Hospital workers using computers
    How can hospitals improve workflows to enhance patient and staff experience
    Man outside using phone
    The role of digital engagement tools in managing the return to in-person non-emergent care 
    Distant view of BMC
    Medumo and BMC partner to engage with patients amidst the COVID-19 outbreak

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