Business woman

Empower your clinical
staff to deliver an
improved patient experience

Philips Clinical Professional Services (CPS) are compassionate professionals just like you. We get it. We get that it can be a daunting challenge for hospitals to achieve clinical excellence while facing a barrage of change, uncertainty and pressure. That’s why we act as partners to drive process improvement and behavioral change across key areas of clinical practice. Our teams engage with your teams clinician-to-clinician and peer-to-peer at the unit level. Together, we help you transform care and achieve the Quadruple Aim.

I would like to congratulate you [the Philips team] and express my highest regard for the fantastic presentation. [It conveyed] how vital this topic is from the caregiver’s view.

Philips customer, alarm management

Quantifiable results; real-world applications


overall nurse satisfaction in a survey on CPS patient transport process

8 hours+

daily time savings for the Central Monitoring Unit Telemetry Techs through automated measurement and export (wave strip)*


potential annual hours save from workflow automation*

* Philips IDN customer, North America record on file.

Achieve clinical optimization in key practice areas with services that span the continuum of care

Healing environments

What is the best way to reduce alarm fatigue?


Is your ICU struggling to maintain patient-centered care?


We provide objective analysis of your policies, workflows and system data to create a healing environment with actionable, relevant alarms.


  • Timely detection through actionable alarms
  • Reduce noise and distraction
  • Increase patient and staff satisfaction

Workflow optimization

When is the last time you looked holistically at your workflow, considering people, process and technology?


Are you using telemetry to improve patient flow and reduce length of stay?


  • Adopt game-changing workflow strategies to optimize your technologies
  • Create healing environments to mitigate challenges such as delirium
  • Drive early detection and protocol standardization

Neonatal development

How does your hospital environment impact infant patients’ sensory systems?


Do you know proven ways to improve staff and family satisfaction scores?


  • Minimize the impact of the hospital environment on the developing sensory system of infants — across core measures of development.1,2,3
  • Improve staff and family satisfaction scores1
  • Increase staff knowledge of evidence-based practices3
  • Decrease length of stay and healthcare costs1,3

Our methodology for clinical improvement

The CPS program follows a straightforward, proven approach to drive change that is collaborative, measurable and sustainable.

Methodology infographic

Meet your CPS Team

Laura Morr

Laura Morr, MAS, BSN, RN
Director of CPS

Patient safety and improvement are two passions of this 30+ years nursing veteran. Laura has spent 17 years as a bedside nurse in Neuro/Trauma Critical Care and is a born educator and leader, guiding her team in designing professional services that focus on clinical outcomes and transformation.

Ray McLean

Ray McLean, DBA(c)-Project Management, MSDS, BSN, RN
Clinical Improvement Thought Leader – Data and Program Management

Ray leads customers to visualize the possibilities in the “what could be” state and builds roadmaps and services offerings to help them get there. He uses his expertise in Philips monitoring products and capabilities to solve customer challenges in data and clinical program management. Ray is a certified kaizen leader and has developed and implemented telemetry optimization projects focusing on change management. As a Data Scientist, Ray helps organizations leverage data for better problem-solving.

Lauren Rodriguez

Lauren Rodriguez, MSN, RN, CCRN-K
Clinical Improvement Thought Leader – Workflow Optimization

Lauren approaches workflow optimization with a clinical background as a promoter and implementer of safe clinical processes. She uses an evidence-based practice to improve patient outcomes in safety, quality and efficiency of care. Lauren also has expertise in value-based healthcare, quality outcomes and policy review.

Jessica Johnson

Jessica Johnson MSN, RN
Clinical Improvement Thought Leader – Workflow Optimization

Jessica embraces clinical optimization using industry best practices and clinical insight. She is an RN with expertise in critical care nursing and informatics. Jessica is a certified Kaizen leader and has a proven track record in healthcare process improvement and change management.

Dave Conder

Dave Conder, MSN, RN
Clinical Improvement Delivery Consultant – Workflow & Alarm Optimization

Dave leverages his clinical nursing experience and ten years of experience in clinical informatics to deliver customer optimizations through increased efficiency and clarity in workflow design. Through a diverse background in clinical experiences, he understands the challenges faced by hospital administration and end-users alike.

Christine Perez

Christine Perez, PhD(c), BSN, RN, CEIM, NTMNC
Clinical Improvement Thought Leader – NICU

Christine identifies gaps in the NICU and develops clinical services to improve the overall quality of care through education and change management. She has 27+ years of RN experience in the pediatric and neonatal space as a travel nurse, Nurse Educator and in leadership roles. An internationally known speaker, she lectures frequently on a wide range of neonatal topics.

Suzanne Nugent

Suzanne Nugent, BSN, RN
Clinical Improvement Delivery Consultant - NICU

Suzanne is a RN with 14+ years in a Level III NICU. She delivers NICU educational programs and is the “Preemie for a Day” lead. Suzanne has worked as an advocate for patients and an educator for other healthcare professionals.

Take the next step with Philips Clinical Professional Services

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1. Altimier, L. B., Eichel, M., Warner, B., Tedeschi, L., & Brown, B. (2005). Developmental care: changing the NICU physically and behaviorally to promote patient outcomes and contain costs. Neonatal Intensive Care, 18(4), 12-16.
2. Altimier, L., & Phillips, R. M. (2013). The neonatal integrative developmental care model: Seven neuroprotective core measures for family-centered developmental care. Newborn and Infant Nursing Reviews, 13(1), 9-22. nainr.2012.12.002
3. Hendricks-Muñoz, K. D., Prendergast, C. C., Caprio, M. C., & Wasserman, R. S. (2002). Developmental care: The impact of Wee Care developmental care training on short-term infant outcome and hospital costs. Newborn and Infant Nursing Reviews, 2(1), 39-45.

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