Philips Clinical Professional Services (CPS) are compassionate professionals just like you. We get it. We get that it can be a daunting challenge for hospitals to achieve clinical excellence while facing a barrage of change, uncertainty and pressure. That’s why we act as partners to drive process improvement and behavioral change across key areas of clinical practice. Our teams engage with your teams clinician-to-clinician and peer-to-peer at the unit level. Together, we help you transform care and achieve the Quadruple Aim.
Empower your clinical
staff to deliver an
improved patient experience
I would like to congratulate you [the Philips team] and express my highest regard for the fantastic presentation. [It conveyed] how vital this topic is from the caregiver’s view.
Philips customer, alarm management
Quantifiable results; real-world applications
We help provide easy access to timely patient status information for multi-tasking caregivers on the go
“We were uncertain about how the training would be received as our staff is used to in-person sessions. However, when we completed the education component, our staff told us, of all the training they have had for the new hospital, this was by far the best.”
Leader, Clinical Integration Systems
A large IDN and Philips partnered to deploy remote training during the initial COVID-19 surge
“The quality of the training was beyond our expectation. Every detail was accounted for and every scenario planned for. It was an extremely smooth transition to the remote learning model. In some ways, it was even easier for our nursing staff to participate.”
PICU Clinical Educator
Philips and larger IDN keep optimization efforts moving forward amid COVID-19 shutdowns
“We weren’t sure if a Virtual Kaizen would work, but the project was extremely important to our care system and patient community, so putting it on hold indefinitely wasn’t an option. We decided continuing with a virtual model was worth a try and trusted that Philips was as committed to optimizing the virtual Kaizen as we were to optimizing our telemetry center.”
Philips customer, large IDN
Using a remote model to help healthcare heroes access training when their time is more valuable than ever
The virtual training model was so successful for our team that when we had the option to return to onsite training, our staff chose to continue with the remote model. The flexibility and customization it allowed us to achieve was a tremendous benefit and saved our staff significant time without compromising their training goals.”
Executive Director of Nursing94%+
overall nurse satisfaction in a survey on CPS patient transport process8 hours+
daily time savings for the Central Monitoring Unit Telemetry Techs through automated measurement and export (wave strip)*9,622+
potential annual hours save from workflow automation** Philips IDN customer, North America record on file.
Achieve clinical optimization in key practice areas with services that span the continuum of care
Healing environmentsWhat is the best way to reduce alarm fatigue?
Is your ICU struggling to maintain patient-centered care?
We provide objective analysis of your policies, workflows and system data to create a healing environment with actionable, relevant alarms.
- Timely detection through actionable alarms
- Reduce noise and distraction
- Increase patient and staff satisfaction
Workflow optimizationWhen is the last time you looked holistically at your workflow, considering people, process and technology?
Are you using telemetry to improve patient flow and reduce length of stay?
- Adopt game-changing workflow strategies to optimize your technologies
- Create healing environments to mitigate challenges such as delirium
- Drive early detection and protocol standardization
Neonatal developmentHow does your hospital environment impact infant patients’ sensory systems?
Do you know proven ways to improve staff and family satisfaction scores?
- Minimize the impact of the hospital environment on the developing sensory system of infants — across core measures of development.1,2,3
- Improve staff and family satisfaction scores1
- Increase staff knowledge of evidence-based practices3
- Decrease length of stay and healthcare costs1,3
Our methodology for clinical improvement
The CPS program follows a straightforward, proven approach to drive change that is collaborative, measurable and sustainable.
Meet your CPS Team
Laura Morr, MAS, BSN, RN
Director of CPS
Patient safety and improvement are two passions of this 30+ years nursing veteran. Laura has spent 17 years as a bedside nurse in Neuro/Trauma Critical Care and is a born educator and leader, guiding her team in designing professional services that focus on clinical outcomes and transformation.
Ray McLean, DBA(c)-Project Management, MSDS, BSN, RN
Clinical Improvement Thought Leader – Data and Program Management
Ray leads customers to visualize the possibilities in the “what could be” state and builds roadmaps and services offerings to help them get there. He uses his expertise in Philips monitoring products and capabilities to solve customer challenges in data and clinical program management. Ray is a certified kaizen leader and has developed and implemented telemetry optimization projects focusing on change management. As a Data Scientist, Ray helps organizations leverage data for better problem-solving.
Lauren Rodriguez, MSN, RN, CCRN-K
Clinical Improvement Thought Leader – Workflow Optimization
Lauren approaches workflow optimization with a clinical background as a promoter and implementer of safe clinical processes. She uses an evidence-based practice to improve patient outcomes in safety, quality and efficiency of care. Lauren also has expertise in value-based healthcare, quality outcomes and policy review.
Jessica Johnson MSN, RN
Clinical Improvement Thought Leader – Workflow Optimization
Jessica embraces clinical optimization using industry best practices and clinical insight. She is an RN with expertise in critical care nursing and informatics. Jessica is a certified Kaizen leader and has a proven track record in healthcare process improvement and change management.
Dave Conder, MSN, RN
Clinical Improvement Delivery Consultant – Workflow & Alarm Optimization
Dave leverages his clinical nursing experience and ten years of experience in clinical informatics to deliver customer optimizations through increased efficiency and clarity in workflow design. Through a diverse background in clinical experiences, he understands the challenges faced by hospital administration and end-users alike.
Christine Perez, PhD(c), BSN, RN, CEIM, NTMNC
Clinical Improvement Thought Leader – NICU
Christine identifies gaps in the NICU and develops clinical services to improve the overall quality of care through education and change management. She has 27+ years of RN experience in the pediatric and neonatal space as a travel nurse, Nurse Educator and in leadership roles. An internationally known speaker, she lectures frequently on a wide range of neonatal topics.
Suzanne Nugent, BSN, RN
Clinical Improvement Delivery Consultant - NICU
Suzanne is a RN with 14+ years in a Level III NICU. She delivers NICU educational programs and is the “Preemie for a Day” lead. Suzanne has worked as an advocate for patients and an educator for other healthcare professionals.
Take the next step with Philips Clinical Professional Services
1. Altimier, L. B., Eichel, M., Warner, B., Tedeschi, L., & Brown, B. (2005). Developmental care: changing the NICU physically and behaviorally to promote patient outcomes and contain costs. Neonatal Intensive Care, 18(4), 12-16.
2. Altimier, L., & Phillips, R. M. (2013). The neonatal integrative developmental care model: Seven neuroprotective core measures for family-centered developmental care. Newborn and Infant Nursing Reviews, 13(1), 9-22. https://doi.org/10.1053/j. nainr.2012.12.002
3. Hendricks-Muñoz, K. D., Prendergast, C. C., Caprio, M. C., & Wasserman, R. S. (2002). Developmental care: The impact of Wee Care developmental care training on short-term infant outcome and hospital costs. Newborn and Infant Nursing Reviews, 2(1), 39-45. https://doi.org/10.1053/nbin.2002.31492
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