Patient outcomes management

Population health management › Patient engagement › Patient reported outcomes › Patient outcomes management

An International Consortium for Health Outcomes Measurement (ICHOM) certified platform for outcome measurement enabling value-based care and supporting patient-reported outcomes measurement.

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Overview
Overview

Key benefits

Questionnaire builder allows end-users the flexibility to make changes themselves without the IT department

Automate the questionnaire assignment, delivery and follow-up process

Potential for rules-based alerts as defined by each organization

Configurable reminders (SMS or email, in-app push notification) maximize response rate

Easily report on responses using our analytical tools or connect with business analytical tools

Compare treatment effectiveness with regional or national outcomes data

SaaS solution, meaning no onsite hardware needed beyond existing infrastructure

Standards-based integration with EHRs, data warehouses and external clinical registries

Patient outcomes management enables healthcare organizations to implement value-based care, combining patient-reported outcomes and other relevant outcome indicators like costs, patient experience, clinical data and patient-generated data. It can be fully integrated within the IT infrastructure of your organization, supporting outcome measurement and reporting.

It is configured to enable a 360-degree view into care process outcomes. Measure outcomes throughout the entire care process to help evaluate the effectiveness of care provided, help tailor that care to meet the needs and expectations of each patient, and provide actionable data to providers.

Features

ICHOM standard sets

Our solution was one of the first to be certified by the International Consortium for Health Outcomes Measurement (ICHOM), a non-profit organization with the mission to transform healthcare systems worldwide by measuring and reporting patient outcomes in a standardized manner. ICHOM organizes global teams of physician leaders, outcomes researchers and patient advocates to define standard sets of outcomes per medical condition, and then drives adoption to enable healthcare providers globally to compare, learn and improve. The solution supports all standard sets published by ICHOM to date and is regularly updated with new sets as they become available.

Validated survey instruments

Our solution supports hundreds of validated survey instruments. Many of these instruments are required for reimbursement by payers such as the Centers for Medicare and Medicaid Services (CMS). Surveys can easily and automatically be administered based upon diagnostic or procedural codes, or as part of a predefined care path. This helps to ensure that providers and healthcare systems minimize the administrative burden related to outcome measurement. Outcomes data helps to deliver valuable insight when identifying quality improvement opportunities for healthcare systems.

Flexible and customizable integration with external systems and registries

Help support integration with electronic health records (EHRs) via HL7, web services or flat file exchange. Different methods can be used for different data types. For example, patient registration data can be received from one EHR via HL7-ADT messages.

Automated patient-reported outcomes (PROs) data collection

Professionals may assign a single questionnaire or a questionnaire path with multiple surveys that can be assigned to a patient over time.

The process of assigning surveys to patients can be completely automated via EHR and/or combined with rules. One way to automate the assignment of surveys is by assigning questionnaires based on an appointment scheduled in the EHR. Each time an appointment is scheduled, an HL7 Scheduling Information Unsolicited (SIU) message is sent to the solution with appointment information. Based on that information, rules are triggered and the right survey or survey path is assigned to the patient. These rules are flexible and can be changed over time.

Another way to automate surveys is by having an external system “order” a survey within the solution in the same way that labs are ordered.

Patient and population-level analytics

All (raw) data can easily be exported from the solution. This data can then be imported in your data warehouses or analytics tools from which reporting or submission to third party registries can be done. We offer options to tailor the data export based on local standards.

We also provide dashboards and reports for outcomes analysis at the patient level. The dashboards are comprised of graphs that plot the progression of scores over time, if desired with indicators that show the relation to interventions. For data analysis and decision support at the population level, we can configure a dashboard tailored specifically to a customer’s needs. We can also set up automated export of data to external analytics tools, such as Microsoft® Power BI™.
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