The first step involved in making medSage a part of your daily processes is to consider the resources that will be needed to support it. Our application was designed with this consideration in mind, thus allowing you to assign staff and develop processes that will ensure that you are reaping the most rewards from the fulfillment process. Deciding answers to questions such as ‘How many staff will I need to be working in medSage?’ as well as ‘How will staff be working in medSage?’ is necessary in order to plan out the implementation of medSage. We have developed the following decision-making flow through our support of hundreds of clients throughout the years. It will help guide you through these decisions.
As the decision-maker, you will need to ask yourself the following questions:
Question 1: How many staff members will I need to process fulfillment reorder requests and notifications (clinical/non-clinical) and reach out to patients who cannot be contacted through automated means?
Typically, clients assign 1 user per 1000 patients, but you may find this ratio differs based on your particular staffing situation. If you will be tasking one staff person to utilize medSage, proceed to the workflow section: single user or multiple users performing the same tasks -or- If you will be tasking more than one staff person to utilize medSage, proceed to the next question.
Question 2: How will staff be utilizing medSage?
Some clients designate certain tasks (discussed below) to certain users while some clients have each staff person responsible for all of the tasks. Staff can be involved with handling the following types of tasks: If each staff person, or all staff, will be handling all of the above tasks regardless of type, proceed to the workflow section: single user or multiple users performing the same tasks -or- If the above tasks will be divided among different staff, proceed to the workflow section: multiple users performing different tasks
From within the tasks section: For specific instructions on how to process reorders and notifications, please visit tasks
From within the patients section: Users will work in the following lists of patients who require a phone call from staff because they are unable to be contacted through automated means: For specific instructions on how to work the lists of patients who need to be contacted by staff, please visit patients
Most clients who have multiple users working in medSage, each processing different types of tasks, do so by differentiating tasks by the type of user:
From within the tasks section: Users will work in the following list: (Staff will set the filter dropdown at the top of the page to show general notifications) For specific instructions on how to process reorders and notifications, please visit tasks From within the patients section: Users will work in the following lists of patients who require a phone call from staff because they are unable to be contacted through automated means: For specific instructions on how to work the lists of patients who need to be contacted by staff, please visit patients
From within the tasks section: Users will work in the following list: (Staff will set the filter dropdown at the top of the page to show clinical notifications and report notifications.) For specific instructions on how to process reorders and notifications, please visit tasks
You are about to visit a Philips global content page
Continue