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Patient letters guide

 

At medSage, we understand that patient participation is directly related to your success as a company. We chose to include these templates for you to use as an aid in communicating information to patients about the automated

follow-up program. The templates can also help guide you on how to reach patients when successful contact has not been made, in such cases as notifications or unreachable patient status. Remember that these are just suggestions and you should always use your company’s approved documents and guidelines. Click to open the templates.

Insurance change letter

 

To use when a patient generated an insurance change notification and a reorder request but successful contact has not been made after several attempts.

Notification follow-up letter

 

To use when the patient generated a notification that requires follow-up but successful contact has not been made after several attempts.

Patient in-service letter

 

To use with the patient’s in-service packet whenever they are set up with your company. This letter is mentioned in the “New Patient Training” demonstration.

Patient opt-in sample

 

To use as a possible opt-in form.

Patient intro letter

 

To use whenever existing CPAP patients are moving to the medSage automated call schedule and have had no prior introduction to the automated program.

Unreachable patient letter

 

To use whenever a patient moves off the automated call schedule because they are unreachable and no successful contact has been made with them.

CPAP mailer letter

 

To use whenever an active patient would prefer a letter mailed to them reminding them when to call in and take their survey. (This letter is generally used by medSage for customers who use the mailer program. If interested, see ‘Additional Features’)