Patient in hosppital with ventilation patient interface mask

Philips Respironics
DMEs and distributors


Our partnership with you matters


We are committed to supporting your business, your patients and the sleep and respiratory care Industry. Our relationship with you is one we value and we are committed to doing our best to help you do yours.

Certain products within our portfolio are no longer available.

Information on the remediation of ventilators affected by the June 2021 recall


We are committed to remediating affected ventilators in alignment with the relevant competent authorities, and continue to work with independent testing laboratories to conduct extensive testing and analysis of the affected devices.

Professional healthcare product store


Our hospital respiratory care solutions can help you continually evaluate each patient’s response to treatment so you can make fast, smooth transitions that accelerate their pathway to natural breathing.


Create an account to see prices and order

Philips Home Health eStore


Our home health store has available patient interface masks for NIV patients in a home care setting.


Create an account to see prices and order.

Contact us

DMEs and distributors


Contact information

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By specifying your reason for contact we will be able to provide you with a better service.


Patients and caregivers looking for product information, needing customer support or any other questions, please use this link:

Resources and education

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Easy access to marketing content and resources from one place

Are you a Philips DME or home healthcare provider in the US? Philips has created My Philips for Professionals, a self-service environment to help you find what you need quickly and efficiently.

Online learning

Philips Learning Connection

The Philips Learning Connection, aggregates the most relevant continuing education, troubleshooting tips, and training materials to help you make the most of our solutions.​​


  • Self-guided product trainings
  • Troubleshooting tips
  • Clinical knowledge through continuing education ​

Available 9:00 AM - 6:00 PM EST
Live chat with a customer service representative for the following topics:
  • Current Stock Status, Shipping Status, Backorder Release Date, General Inquiries
  • RA creation for Return to stock/pricing discrepancy requests
  • Please note: Orders will not be able to be placed via this channel.
  • Please use above links for Home Health Store or Order requests if sending electronically or call 800-345-6443.

*Live agent chat is for business customers and distributors only and is not available for patients.

Available 24/7
  • Virtual Assistant is backed by a chatbot and facilitates quick answers to common requests by selecting from a fixed menu of options.
  • Customers will need to provide their billing account number to Virtual Assistant when entering a query.
  • Support offered: Current Stock Status, Copy of Invoice, Repair Status, Warranty Status, Order/Shipping Status

*This virtual assistant is for business customers and distributors only and is not available for patients.

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