In the US, we have remediated 99% of V60 and V60 Plus devices affected by Medical Device Corrections 2020-CC-HRC-002, 2020-CC-HRC-003 and 2021-CC-HRC-003. We are currently in the process of making final contact with customers to address devices that have not yet been remediated. Philips Authorized Service Providers (ASP) will contact customers to schedule an appointment to perform any open Field Correction Orders (FCOs).
Step 1: Gather information for your affected V60/V60 Plus devices
A Philips Authorized Service Provider (ASP) will contact you to schedule an appointment to perform any outstanding remediation of affected V60 and V60 Plus devices. To help to facilitate this call with the ASP, please consider preparing an inventory of your V60 and V60 Plus devices, along with the following information:
You can download this document to help input the above information.
Preparing this information ahead of time will allow the ASP to plan how long your scheduled remediation appointment will take. If there are multiple FCOs identified for your ventilator, they will be performed in the same visit to help reduce the amount of time the ventilator is removed from service.
Please note that any preventive maintenance appointments will not be included in the remediation.
We recommend you make note of your ASP’s contact information in case your facility’s device availability changes.
Step 2: A Philips Authorized Service Provider (ASP) will contact you to schedule an appointment to perform any outstanding remediation of affected V60 and V60 Plus devices. You may also contact your Philips Service Representative to schedule an appointment.
Step 3: Prepare for your remediation appointment
During your initial call with the ASP, please discuss how many of your ventilators could be made available per day. They will work with you to determine how to best support your facility. Prior to your scheduled date, please take the following actions to ensure an efficient appointment.
Scheduled devices should be:
Although Philips Respironics has discontinued the V60 and V60 Plus ventilators, we will continue to provide service and support through December 2029 as long as the components remain available.
We understand the challenges this remediation effort has created for clinicians and hospital systems. Thank you for your continued trust and partnership as we work through the remediation process.