Ordering

Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.

Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.

Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.

We are experiencing longer than normal wait times on our voice support channel. Please explore our self-help options or chat with us 24/7. We appreciate your patience and thank you for being a valued Philips customer.

Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.

Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.

Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.

Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.

Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!

If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update.

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Ordering

Delivery

Payment

Returns

Placing an order

How do I order a product?

Follow the below steps to place your order:

1. Place the product in your digital shopping basket via the orange button "Add to basket".

2. If you are already logged in, you can immediately continue with your order. Not logged in? Then you can choose to log in to your Philips Online Shop account, create a new account or continue your purchase as a guest.

3. Order can be shipped via FedEx to an address of your choice or be picked up at a FedEx collection point near you, the choice is yours.

4. Choose one of our payment methods and pay for your order.

5. You will receive an order confirmation from us by e-mail.

6. Once your order has been shipped, you will receive a FedEx tracking number by e-mail.

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Change or cancel order

How do I cancel my order?: To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the time of ordering and delivery.

If you wish to return your order once you receive it, contact the Philips Online Store Call Center at 1-866-309-3263 (Toll-free) between 9am-9pm EST, M-F. We will provide a return label to send back your product for a full refund.

Related questions:

• How do I return a product?

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How can I change my delivery address?: Changing the delivery address after an order has been placed is not always possible. We advise you to wait for your Track&Trace number available once the product has shipped. You may, then, either contact FedEx directly or visit FedEx.com with your tracking number and check if changing the delivery address is possible. You may be asked to create an account with FedEx. Please note the Philips Consumer Care team will not be able to assist you with changing the delivery address.

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Order status

My order has been automatically cancelled

We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock. Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.

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How do I track the status of my order?

You can easily track the status of your order yourself by clicking here. Enter your order number and e-mail address and click on "search order".

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Stock status

Is my product in stock?: Products that are in stock display a green 'In stock" label and the orange ''Add to basket' button. Products that are out of stock display a red 'Out of Stock' label and cannot be added to the basket. You may not purchase a product that is out of stock.

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Shopping cart

Ordering

Delivery

Placing an order

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Change or cancel order

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Order status

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Stock status

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Payment

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